Workshop Manager

Motus Corporation; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading automotive services provider in South Africa seeks a dedicated individual to manage service workshop activities. Responsibilities include enhancing service delivery, defining standard operating procedures, and managing operational risks. Candidates should possess 3 to 5 years' relevant experience, including supervisory roles. The ideal candidate will create a productive work climate and uphold company values. This role offers an opportunity to influence change positively while participating in a team-oriented environment.

Qualifications

• 3 - 5 years' experience in a similar environment.
• 1 - 3 years' supervisory or team lead experience.

Responsibilities

• Plan and manage service workshop activities.
• Define and implement standard operating procedures.
• Manage operational risk and quality control processes.
• Monitor progress against operational plans.

Skills

Service delivery enhancement

Operational risk management

Workforce planning

Team leadership

Employee relations

Job description

Job Description

• To plan, manage and monitor the implementation of all service workshop activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery

Specific Roles and Responsibilities

• Contribute to the development of the appropriate strategy and set targets within area of accountability.
• Define standard operating procedures (SOPs)
• Implement and manage end-to-end processes
• Manage all operational risk and risk mitigation initiatives
• Manage operational risk and risk mitigation initiatives
• Manage, prioritise, allocate, and quality control all related workshop processes to ensure repairs are done correctly and ensure time frames are met and risks are mitigated
• Monitor and report on progress against operational plans and adjust where required
• Monitor operational results and backlogs and make adjustments according to service delivery requirements.
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
• Resolve problems by applying the necessary discretion and guidelines

Qualification and Experience

• 3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience
• 0 - 1 year experience in a similar environment

Skills and Attributes

• Create an engaging, enabling and productive work climate aligned to the employee value proposition
• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment
• Manage teams within the context of defined processes, set required performance parameters and act as coach and mentor where required
• Monitor and positively influence and manage change, and offer operational support where required
• Own and live up to company values