Wellness Assistant x2- Clicks Mall of the South

Clicks Group; Randburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A retail company in South Africa is looking for a customer service associate in Randburg. This role requires delivering exceptional service to customers by providing advice on healthcare, nutrition, and supplements, driving sales through upselling, and maintaining store standards. Candidates must have at least 1 year of experience and a Matric qualification. The position is permanent, offering an opportunity to develop within a dynamic environment, with hours between 27 to 40 weekly.

Qualifications

• At least 1 year related experience in customer service.
• Selling skills; customer related training.

Responsibilities

• Deliver exceptional customer service through in-store visibility.
• Consult with customers on healthcare, nutrition, and supplement products.
• Drive healthcare sales in line with targets through upselling.
• Maintain stock availability and hygiene standards.
• Implement product merchandising according to guidelines.

Skills

Good communication and interaction skills

Customer and service orientation

Selling skills

Merchandising skills

Basic computer literacy

Education

Matric (Maths 50% / Maths Lit 60%, English 50% and a pass in Life Science or Physics)

Sports / fitness / nutrition qualification

Job description

Apply by

15 December 2025

Position Summary

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Randburg

Contract: Permanent

Remuneration: Market related

EE position: Yes

About Our Company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Description

Job Objectives

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge

• Desirable: Basic health, fitness and supplements product knowledge.
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management).

Skills

• Essential: Good communication and interaction skills.
• Customer and service orientation.
• Selling skills.
• Merchandising skills.
• Desirable:
• Basic computer literacy.

Competencies – Essential

• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations

Competencies – Desirable

• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Experience – Essential

• At least 1 year related experience.
• Selling skills; customer related training.

Experience – Desirable

• Experience working with sports nutrition and vitamin related products.

Education

• Essential: Matric (Maths 50% / Maths Lit 60%, English 50% and a pass in Life Science or Physics).
• Desirable: Sports / fitness / nutrition qualification.

Contractual Hours

27 - 40 hrs.

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.