Warranty Technician (Earth Moving Equipment)

EnableSA (Pty) Ltd; City of Johannesburg Metropolitan Municipality; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technical service provider is seeking a Warranty Technician in Johannesburg. The role involves managing the full warranty process, coordinating with dealers, and ensuring adherence to OEM standards. Candidates should possess strong mechanical knowledge within the earthmoving industry and at least 3 years' experience in warranty processes. This full-time position offers a dynamic opportunity for those passionate about delivering exceptional technical service and support.

Qualifications

• Grade 12 or equivalent qualification required.
• Mechanical Trade Test certification is necessary.
• 3 years experience in the Earth Moving Industry is required.

Responsibilities

• Manage the warranty process for accurate claims submission.
• Coordinate monthly technical meetings with dealers.
• Maintain engagement with OEMs for system alignment.

Skills

Mechanical Knowledge

Troubleshooting

Hydraulics

Education

Grade 12

Mechanical Trade Test

Tools

Hand Tools

Computer Operation

Programmable Logic Controllers

Job description

We are looking for a highly motivated and technically skilled Warranty Technician to join our clients team in Johannesburg. This role is critical in driving and supporting business growth by ensuring effective technical service support managing the full warranty process and coordinating technical details across branches dealers and customers. The ideal candidate will have strong mechanical knowledge within the earthmoving industry and a passion for delivering service excellence while ensuring OEM standards and systems are maintained.

Responsibilities

• Manage and oversee the full warranty process ensuring accurate claim submissions and OEM payment reconciliation.
• Coordinate and facilitate monthly technical meetings with dealers driving consistency in service standards across all branches.
• Engage continuously with OEMs to maintain alignment and manage system access on the OEM portal.
• Plan and execute the annual technical training schedule for branches and dealers ensuring skills and technology development.
• Monitor and manage OEM Dealer KPIs proactively addressing machine alerts SOS reports and pre-service planning.
• Support the Service Manager with daily operational requirements and customer service maintenance agreements.

Requirements

• Grade 12
• Mechanical Trade Test
• 3 years post Trade in the Earth Moving Industry
• Experience with Warranty Processes
• Exposure to Warranty system processes and exposure
• Strong Technical Product knowledge and understanding of maintenance in the Earth Moving Industry

Required Skills

Grade 12 Mechanical Trade Test 3 years post Trade in the Earth Moving Industry Experience with Warranty Processes Exposure to Warranty system processes and exposure Strong Technical Product knowledge and understanding of maintenance in the Earth Moving Industry

Required Education

Grade 12Red Seal Mechanical Trade Test

Key Skills

Hand Tools,caterpillar,Computer Operation,Industrial Equipment,Industrial Maintenance,Mechanical Knowledge,Schematics,Maintenance,Hydraulics,Equipment Repair,Programmable Logic Controllers,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1