Vice President – Payment Analytics L12

Synchrony; Remote; ZAR 1 200 000 - 1 500 000; Full time

Job summary

A financial services company is seeking a VP for Payment Analytics to lead a high-performing analytics team. The role involves developing analytics strategies, optimizing payment processes, and integrating data for enhanced customer experiences. Candidates should possess extensive analytics experience, proficiency in SQL/SAS, and management skills. This position offers flexibility, with the possibility of remote work, demanding collaboration with business and tech stakeholders to drive payment analytics excellence.

Benefits

Enhanced flexibility

Career advancement opportunities

Qualifications

• 10+ years of hands-on relevant analytics/data science experience.
• 8+ years of experience in SQL/SAS for large data management.
• 5+ years of experience managing teams.

Responsibilities

• Develop and execute an analytics roadmap for payment analytics.
• Lead design and delivery of analytics across payment channels.
• Identify data gaps and collaborate to ensure data integrity.

Skills

SQL / SAS

Business Intelligence tools (e.g., Tableau)

Advanced MS-Excel

Communication and stakeholder management

Education

Degree in Statistics, Mathematics, Economics, Engineering, or related field

Tools

Adobe Analytics

Google Analytics

Job description

Job Description

Role Title: VP – Payment Analytics (L12)

Company Overview

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We offer Flexibility for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview

Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth

Role Summary/Purpose

The VP – Payment Analytics (people manager) is a role within the India Analytics Hub (IAH), operating under the Decision Management vertical. The desired employee is expected to work hands-on and lead a high-performing analytics team dedicated to delivering comprehensive, end-to-end payment analytics across all products, channels (both digital and non-digital), and features, across multiple functions.

Focused on understanding the Enterprise payment process across customer payment journeys, assessing existing data availability, and collaborating closely with business stakeholders, technology teams, operations, and data engineers to capture and integrate any missing payment data. The VP will establish robust reporting frameworks on the Wing-to-Wing payment lifecycle, delivering strategic insights and actionable recommendations to optimize the payment experience.

The position is remote, where you have the option to work from home.

Essential Responsibilities

• Develop and execute a clear, actionable, and time-bound analytics roadmap, outlining key milestones, resources, and timelines to achieve payment analytics objectives.

• Lead the design and delivery of comprehensive analytics across all payment channels, products, and features, providing end-to-end visibility into the payment lifecycle.

• Identify, assess, and bridge data gaps by collaborating with business, technology, operations, and data engineering teams to ensure complete, accurate, and timely payment data capture.

• Translate complex payment data into actionable insights and strategic recommendations that optimize the payment process, improve customer experience, and drive business growth.

• Partner closely with Tech & Ops Payments, Product Analytics, Payment Train, Customer Experience, and other key stakeholders to embed analytics into decision-making at all levels.

• Build, mentor, and manage a high-performing analytics team, fostering a culture of innovation, accountability, and continuous learning.

• Cultivate and maintain strong relationships across teams to effectively communicate analytics value and drive enterprise-wide adoption.

• Support regulatory review and governance

• Promote advanced analytics practices, including proof-of-concept initiatives, to keep the organization at the forefront of payment analytics capabilities.

• Lead internal initiatives, perform other duties and/or special projects, as assigned

Required Skills & Knowledge

• Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 10+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 12+ years of relevant analytics/data science experience.

• 8+ years of hands-on Experience in SQL /SAS with proven ability to leverage advanced algorithms and be efficient in handling complex/large data;

• 3+ years of experience in BI tools, e.g. Tableau etc.

• 5+ years of experience in managing teams with ability to motivate team, drive change, create a culture of learning, innovation and recognition

• Ability to solve complex technical and people-oriented problems with minimal supervision

• Advanced proficiency in MS-Excel and MS-PowerPoint with superior data analyses and story boarding skills

• Strongwritten/oralcommunication& stakeholder management skills

Desired Characteristics

• Hands-on experience with web analytics platforms such as Adobe Analytics, Google Analytics, or similar tools to analyze digital payment behaviors and customer journeys.

• Superior thought leadership and framework based solutioning abilities

• Experience in storytelling, presenting to senior leaders with strong communication skills

• Innovative mindset that looks to improve current capabilities and discover new ones

• Passion for exploring and applying new analytics tools, technologies, and methodologies to enhance analytics capabilities and business impact.

Eligibility Criteria

Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 10+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 12+ years of relevant analytics/data science experience.

Work Timings

2PM - 11PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs.

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/ team meetings, trainings, and events

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L10+ Employees can apply

Grade/Level

12

Job Family Group: Data Analytics