VIP Services Ambassador

The Good Human (Pty)Ltd; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A hospitality company in Johannesburg is seeking team players to manage VIP guest relations and provide outstanding customer service. Candidates should have prior experience in the hospitality industry, strong numeracy and communication skills, and familiarity with MS Office. Join us to grow your career in a supportive environment.

Qualifications

• At least three years’ experience in a related hospitality field.
• Strong numeracy and computer skills.
• Excellent verbal and written communication in English.

Responsibilities

• Manage and grow high-end customer loyalty.
• Maintain records of VIP guest activities.
• Host VIP functions and hospitality events.
• Provide efficient and friendly customer service.

Skills

Customer service

Numeracy skills

Verbal and written English skills

Presentation skills

Education

Matric (NQF 4)

Tools

MS Office

Job description

Overview

The company welcomes job applications from passionate and hard-working team players who want to be part of our ever growing the company family. We value our employees and provide them with the means to grow within the company, opening many doors in the process. If this is an offer that excites you, send in your application and you could be the newest addition to our family.

Responsibilities

• CV (manage and grow high-end customer loyalty with appropriate recognition for their needs and value
• maintain records and measure trends of VIP guest activities
• co-ordinate and host VIP functions and hospitality events
• provide efficient and friendly customer service to Privé guests (face-to-face and telephonically), supplying prompt and complete information about all services and benefits on the property
• work as part of a team or individually to deliver high quality standards consistently and accurately.

Qualifications

• Matric (NQF 4)
• numeracy skills (NQF 4)
• verbal and written English skills (NQF 4)
• sound computer skills in MS Office
• presentation skills
• at least three years’ experience in a related hospitality field