Vehicle Service Advisor – Aftersales & Customer Satisfaction

First Degree Recruitment; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A vehicle dealership in Johannesburg is seeking a Vehicle Service Advisor to manage job costing and customer relations. Responsibilities include processing warranties, following up on vehicle progress, and ensuring customer satisfaction. Candidates should have 3 to 4 years of experience in the MOTOR industry, ideally with corporate branded dealerships, and must possess a valid SA Driver’s license. This role offers a dynamic working environment focused on customer service.

Qualifications

• 3 to 4 years' experience as Vehicle Service Advisor or Aftersales Consultant.
• Experience in the MOTOR industry, especially in corporate branded dealerships.
• Valid SA Driver’s license.

Responsibilities

• Cost job cards for vehicles booked into the workshop.
• Process warranties and follow up on vehicles' status.
• Liaise between clients and the workshop to ensure customer satisfaction.

Skills

Customer service orientation

Ability to work under pressure

Education

Grade 12 or equivalent

Job description

A vehicle dealership in Johannesburg is seeking a Vehicle Service Advisor to manage job costing and customer relations. Responsibilities include processing warranties, following up on vehicle progress, and ensuring customer satisfaction. Candidates should have 3 to 4 years of experience in the MOTOR industry, ideally with corporate branded dealerships, and must possess a valid SA Driver’s license. This role offers a dynamic working environment focused on customer service.