US Customer Service Specialist — Fast, Empathetic Support

Unlimited Group; Umhlanga Rocks; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service provider in Umhlanga Rocks is seeking a Customer Service Specialist. The role involves delivering exceptional support through various channels, resolving customer queries efficiently, and ensuring satisfaction. Ideal candidates will have a Matric qualification and at least one year of customer service experience. A proactive attitude and adaptability to US hours are essential. The position offers opportunities for continuous training and improvement within a dynamic team environment.

Qualifications

• Minimum 1 years’ Customer Service or Call Centre Experience.
• International Campaign experiences is advantageous.
• Ability to work in US hours and weekends.
• Reliable transport for late shifts.

Responsibilities

• Deliver world-class customer support across multiple channels.
• Resolve customer queries efficiently to ensure satisfaction.
• Maintain accurate records of customer interactions on CRM systems.
• Follow communication guidelines to protect customer data.

Skills

Proactive and self-motivated

Energetic and target-driven

Professional and customer-orientated

Adaptable to changing business needs

Strong work ethic and accountability

Clear communication skills

Education

Matric or Equivalent qualification

Job description

A leading customer service provider in Umhlanga Rocks is seeking a Customer Service Specialist. The role involves delivering exceptional support through various channels, resolving customer queries efficiently, and ensuring satisfaction. Ideal candidates will have a Matric qualification and at least one year of customer service experience. A proactive attitude and adaptability to US hours are essential. The position offers opportunities for continuous training and improvement within a dynamic team environment.