Universal Banker

Standard Bank; Hermanus; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial institution located in Hermanus seeks a dynamic Banking Consultant to provide excellent client service across various banking channels. In this full-time role, you will respond to client inquiries, ensure compliance with banking regulations, and identify opportunities for value addition, all while maintaining an impressive sales record. Candidates should possess a National Certificate in Banking (NQF 5) and several years of experience in financial services to thrive in a fast-paced environment.

Qualifications

• Must have FAIS Representative status as per FSCA requirements.
• 1 to 3 years of experience in financial services advice.
• 3+ years in banking within regulated environment.

Responsibilities

• Serve as main contact for client enquiries across products.
• Resolve client demands while adhering to compliance standards.
• Promote products and services based on client interactions.

Skills

Client service excellence

Understanding of banking products

Sales capability

Compliance with FAIS

Education

National Certificate in Banking (NQF 5)

FAIS-aligned qualification in Banking, Finance, or Business

Job description

Job Overview

Business Segment: Personal & Private Banking
Location: ZA, WC, Hermanus, R43
Job Type: Full-time
Date Posted: 1/17/2026

Job Description

To deliver a seamless, one-and-done banking experience by responding to client enquiries across Personal, Prestige, and Private Banking. The role focuses on accurately understanding client needs, resolving requests efficiently, and identifying opportunities to add value, while ensuring full compliance with product, risk, and legislative requirements.

Key Responsibilities

• Serve as a primary point of contact for client enquiries across products and account activities, providing accurate, timely resolution across branch, voice, and digital channels.
• Deliver service excellence by resolving client demands in a one-and-done manner while adhering to FAIS, KYC, POPI, and internal risk and compliance standards.
• Identify and act on client needs during interactions by promoting appropriate products, services, and digital channels, contributing to sales growth and client satisfaction.
• Open, amend, transfer, and close accounts in line with laid-down procedures, ensuring accurate onboarding, mandates, and documentation.
• Understand and manage risk by assessing account conduct, client information, and supporting documentation, escalating matters outside mandate where required.
• Educate clients on banking processes, self-service channels, and their rights and obligations under the Code of Banking Practice.

This role requires a dedicated individual who can thrive in a high-pressure environment, consistently delivering excellence in client service and business development while adhering to strict regulatory guidelines and performance metrics.

Qualifications

• National Certificate in Banking (NQF 5) or higher FAIS-aligned qualification in Banking, Finance, Business, or a related field.
• FAIS Representative status is required, in line with FSCA Fit and Proper requirements.

Experience Required

• 1 to 3 years’ experience providing financial services advice, operating within FAIS and FSCA regulatory frameworks.
• 3 or more years’ experience in banking within a regulated financial services environment, with hands‑on exposure to client servicing and transactional banking.
• Proven sales track record in a banking or financial services environment, demonstrating the ability to identify opportunities, influence client decisions, and consistently achieve sales or service-driven revenue targets.
• Strong understanding of banking products, client account conduct, and end‑to‑end service processes, with the ability to balance client needs and commercial outcomes.
• Must meet all FSCA regulatory requirements applicable to a FAIS Representative.

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People

Technical Competencies

• Banking Process & Procedures
• Client Acceptance & Review
• Application & Submission Verification (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on [phone] or [e-mail]