Tswana-Speaking Inbound CSR – Century City (Fixed-Term)

Surgo PTY Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service solutions provider in Cape Town seeks a Tswana Speaking Customer Service Advisor to deliver exceptional customer service. The ideal candidate will have 12 months of inbound call center experience, fluency in Tswana, and a clear criminal record. Responsibilities include answering customer inquiries, resolving issues, and maintaining productivity standards. This position offers a fixed-term contract with a salary of R9500 and standard working hours from Monday to Friday.

Qualifications

• Minimum of 12 months unbroken inbound call centre experience.
• Experience in healthcare, insurance, or financial industry is advantageous.
• Clear Criminal Record and available immediately.

Responsibilities

• Answer calls and respond to customer requests.
• Provide customers with product and service information.
• Identify and resolve customer issues using the in-house operating system.

Skills

Fluent in Tswana (Read, Write, Speak)

Proficient in MS Office Suite applications

Excellent communication skills

Problem-solving skills

Education

Passed Grade 12

Job description

A customer service solutions provider in Cape Town seeks a Tswana Speaking Customer Service Advisor to deliver exceptional customer service. The ideal candidate will have 12 months of inbound call center experience, fluency in Tswana, and a clear criminal record. Responsibilities include answering customer inquiries, resolving issues, and maintaining productivity standards. This position offers a fixed-term contract with a salary of R9500 and standard working hours from Monday to Friday.