Transport and Reception Supervisor

Club Med; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading resort company in Durban is seeking a Transport Coordinator to manage guest arrival and departure schedules, ensure exceptional service, and coordinate relates with various departments and authorities. You will be responsible for welcoming clients and handling their specific requests while ensuring compliance with standards. Ideal candidates will possess strong organizational and communication skills, with a passion for customer service. Join us and enjoy the unique experiences offered by the resort.

Qualifications

• Experience in customer service or hospitality is preferred.
• Ability to coordinate and manage transfers and client schedules.
• Strong interpersonal skills to liaise with clients and service providers.

Responsibilities

• Elaborate arrival/departure schedules for guests.
• Organize client welcome and transfer procedures.
• Assist clients during arrival and departure.
• Maintain communication with airport authorities and travel agencies.
• Draft transfers and manage follow-up on invoices.
• Handle client comments and specific requests.
• Ensure compliance with Club Med standards regarding hygiene and security.
• Train receptionists in their daily tasks.

Skills

Strong organizational skills

Excellent communication

Customer service orientation

Job description

You are

• Friendly, you are gifted in representing Club Med’s values to customers and employees.
• Key to our activity, you work with different departments and contribute to our overall success.
• Well-organised, you know our processes like the back of your hand and apply them meticulously.

You will

• Elaborate the arrival/departure schedules and submit it to the Front Desk Manager for validation
• Organize the welcome and transfer procedures of our clients and relay the information to rest of the village
• Welcome the clients as they arrive and assist them for their departure
• Be in relation with the airport authorities (customs, police…), airplane companies and the local travel agencies
• Draft of all transfers, dispatch to the providers and do the follow up of the invoices
• Treat the comments and specific requests of our clients (luggages, flight changes …)
• Applicate Club Med standards and respect hygiene and security procedures
• Accompany and train the receptionists in their daily tasks

In becoming a G.O Transport Coordinator, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.