Training Solutions Administrator

Momentum Life; Centurion; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A financial solutions company in Centurion is seeking a Learning and Development Coordinator responsible for administering bursaries, learnerships, and internships. The role involves ensuring compliance, record-keeping, and client service. Ideal candidates should have a Grade 12 qualification and experience in administration related to skills development programs. Strong attention to detail and communication skills are essential. This position offers an opportunity to contribute to employee growth and training initiatives.

Qualifications

• 1 – 3 years of experience in bursary, learnerships, and internships administration.
• Client service experience.
• Exposure to SETA systems, grant submissions, or audit processes.

Responsibilities

• Facilitate the end-to-end bursary process.
• Review and process bursary applications.
• Compile access reports for audits and compliance checks.

Skills

Attention to detail

Communication skills

Interpersonal skills

Document-management skills

Numeracy skills

Basic data analysis

Education

Grade 12

Skills Development Facilitator or similar qualification

Diploma in Human Resource Management and Practices

Tools

Microsoft Office Suite (Excel, Word, Outlook)

Job description

Introduction

Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

Visit us at www.momentummetropolitan.co.za

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page

Role Purpose

Responsible for coordinating and administering all learning and development programmes, including bursaries, learnerships, internships, and related organisational training initiatives. This role ensures accurate record keeping, efficient processing of applications, and adherence to internal and SETA compliance requirements. It includes supporting grant submissions, monitoring skills spend, maintaining programme documentation, and providing consistent administrative and client service support to learners, stakeholders, and training partners.

Requirements

Qualification

• Grade 12
• Skills Development Facilitator or similar qualification
• Diploma in Human Resource Management and Practices

Knowledge

• Familiarity with Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with government regulations and institutional policies.
• Understanding of SETA processes, learnership and internship compliance requirements.
• Knowledge of WSP/ATR reporting cycles, formats, and submission requirements.
• Familiarity with discretionary and mandatory grant criteria and documentation standards.
• Knowledge of skills development legislation and the Skills Development Act.

Skills

• Attention to detail and accuracy in data entry.
• Good communication and interpersonal skills.
• Ability to follow procedures and work systematically.
• Ability to manage multiple learning programme workflows (bursaries, learnerships, internships) simultaneously.
• Strong administrative and document-management skills for SETA audits and verifications.
• Basic data analysis and reconciliation skills for tracking skills spend.
• Stakeholder coordination skills (SETA officials, training providers, internal departments).
• Ability to interpret compliance requirements and ensure accurate submissions.
• Numeracy and mathematical skills.

Experience

• 1 – 3 years of experience in bursary, learnerships and/or internships administration.
• Client service experience.
• Exposure to SETA systems, grant submissions, or audit processes.
• Experience compiling or supporting WSP/ATR submissions.
• Experience capturing or reconciling skills spend or training budgets.

On-the job training

• Training on bursary management system.
• Self-study of all existing bursary policies, guidelines and agreements
• Exposure to internal skills spend tracking and reporting procedures.

Duties & Responsibilities

PROCESS

• Facilitation of the end-to-end bursary process.
• Review and process bursary applications on the bursary system , including checking for eligibility and verifying required documents.
• Compile access reports for audits and compliance checks as well as daily and monthly reports to management from the Bursary Management System.
• Enhance processes by making recommendations to improve the digital bursary application process.
• Inform bursary holders about the outome of their applications.
• Collaborate with the ISSF regarding application process.
• Obtain invoice from Finance partner and provide to ISSF at relevant times.
• Collaborate with internal stakeholders: Finance department to reconcile all payments linked to bursary scheme & IT in terms of the automated bursary platform.
• Facilitate all queries received from bursars via the Bursary mailbox and/or external learning institutions.
• Facilitation of the QA process regarding application documentation received.
• Accurately capture data.
• Set and receive outstanding requirements.
• Facilitate semester 1 payments (50%) and semester 2 payments (50%).
• Review Learner agreement and other bursary related contracts and provide input.
• Engage with bursars in terms of academic results and progress reports.
• Submit compliance documentation g. Year-end Results and Statement of Accounts to INSETA before invoice can be generated.
• Update shared TEAMS folder with INSETA and all compliance documentation.
• Institute claw backs if and where necessary - engage legal team and Head of L&P when necessary.
• Capture monthly bursary and skills spent records on PeopleSoft.
• Administer end-to-end learnership and internship processes, including registration, onboarding documentation, and completion tracking.
• Capture and maintain all learnership, internship, and skills programme records on the relevant internal and SETA systems.
• Facilitate the submission, follow-up, and tracking of SETA funding applications (e.g., discretionary and mandatory grants).
• Coordinate the preparation, collation, and submission of the WSP and ATR, ensuring data accuracy and compliance with SETA requirements.
• Maintain records of all workplace learning evidence for SETA audits and verification visits.
• Track learner progress, attendance, milestones, and assessments for learnerships and internships, and elevate issues where necessary.
• Process and capture monthly skills spend across all learning interventions (not only bursaries).
• Support contracting for learnership and internship agreements, including checking compliance requirements (employment status, declarations, etc.).
• Administer the registration of learners with the relevant SETA, including uploading documentation and resolving rejections.
• Assist with preparing for SETA external moderation and certification processes.
• Maintain a consolidated Professional Development database across bursaries, learnerships, internships, and other programmes.

CLIENT

• Respond to and resolve bursary application related queries within agreed service levels.
• Escalate complex issues to management when necessary, ensuring timely follow-up with the requester.
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice.
• Build relevant expert networks.
• Respond to and resolve learnership, internship, funding, and SETA-related enquiries within agreed service levels.
• Provide guidance to internal stakeholders on SETA requirements, documentation standards, and submission processes.
• Support managers and employees with queries relating to WSP/ATR data submission and development programme requirements.
• Manage expectations of learners, interns, and programme partners throughout the learning lifecycle.
• Engage partnering training providers to resolve programme, attendance, or assessment issues.

PEOPLE

• Build and maintain relationship with internal stakeholders.
• Seek guidance from senior team members to continuously improve knowledge and performance.
• Deliver on all service level agreements to ensure that client expectations are managed.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Build and maintain relationships with various learning institutions
• Build and maintain relationships with SETA officials, training providers, and industry bodies involved in professional development programmes.
• Provide support to internal teams by sharing updates on SETA process changes, submission timelines, or compliance requirements.
• Collaborate with internal roleplayers to collect accurate information for WSP/ATR and other learning datasets.
• Support learners and interns with programme orientation, guidance, and performance-related queries.

FINANCE

• Use company resources (time, systems, and equipment) efficiently and responsibly.
• Facilitate all payments efficiently.
• Track, monitor, and reconcile all skills development expenditure for SETA reporting and internal budgeting purposes.
• Send reports and variance explanations to the L&P Manager / Finance business partner.

Competencies

• Examining Information
• Documenting Facts
• Interacting with People
• Team Working
• Meeting Timescales
• Checking Things
• Following Procedures
• Managing Tasks