Tracer Agent (Debt Collection)

Scorpex Recruitment; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A recruiting agency is seeking a candidate for a tracing role in Johannesburg, South Africa. Applicants should have a Matric Certificate and at least 2 years of relevant experience in debt collection or call centres. Proficiency in Excalibur, SAP, and other tracing platforms is essential, along with strong analytical and communication skills. The role demands high attention to detail and the ability to work under pressure.

Qualifications

• Minimum 2 years experience in a similar tracing role within a debt collection or call centre environment.
• Experience working with government or municipal accounts is preferred.

Skills

Proficient in Excalibur

Proficient in SAP

Proficient in CBP

Strong investigative skills

Analytical thinking

Communication skills

Advanced computer literacy

MS Office skills (Excel, Outlook, Word)

Education

Matric Certificate (Grade 12)

Tools

Tracing platforms and databases

Job description

Minimum Requirements :

Matric Certificate (Grade 12) .

Minimum 2 years experience in a similar tracing role within a debt collection or

call centre environment.

Must be proficient in :

o Excalibur

o SAP

o CBP

o Other tracing platforms and databases (Advantageous)

Advanced computer literacy with strong MS Office skills (Excel, Outlook, Word).

Strong investigative, analytical and critical-thinking skills.

Ability to work under pressure and meet deadlines.

Excellent written and verbal communication skills.

High level of accuracy and attention to detail.

Experience working with government or municipal accounts.