Ticketing Consultant

Travelstart; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel services company is seeking an experienced Ticketing Consultant to manage ticketing operations and ensure exceptional customer service. The ideal candidate will have a Diploma or Degree in Travel and Tourism, at least 5 years of experience in a ticketing role, and proficiency in at least two GDS platforms such as Amadeus, Sabre, or Galileo. Strong communication and problem-solving skills are essential for this dynamic role based in Cape Town.

Qualifications

• Minimum 5 years experience in a ticketing role.
• Proficiency in at least 2 GDS platforms is essential.
• Ability to handle complex ticketing scenarios accurately.

Responsibilities

• Issue, reissue, and refund tickets using GDS.
• Calculate fares, taxes, and exchange rates accurately.
• Assist clients with ticket-related inquiries professionally.

Skills

Experience with Global Distribution Systems (GDS)

Excellent communication skills

Customer service skills

Problem-solving abilities

Attention to detail

Education

Diploma or Degree in Travel and Tourism

Tools

Amadeus

Sabre

Galileo

Job description

Our Club Travel team is looking for an experienced Ticketing Consultant to join the team!

About The Role

As an Airline Ticketing Consultant, you will play a key role in ensuring seamless travel experiences for our customers by managing ticketing operations and providing exceptional service. This role requires a deep understanding of airline ticketing systems, fare structures, and travel industry standards. The ideal candidate is detail-oriented, customer-focused, and thrives in a dynamic environment.

(This role is planned to be based in Cape Town )

Duties & Responsibilities

• Airline Ticket Issuance & Modifications: Issue, reissue, and refund tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
• Fare Calculations: Accurately calculate fares, taxes, and exchange rates, ensuring compliance with airline and industry regulations.
• Customer Support: Assist clients with ticket-related inquiries, itinerary changes, and travel solutions in a professional and timely manner.
• Documentation: Maintain accurate records of ticketing transactions and ensure proper documentation for audits and reporting.
• Problem Resolution: Resolve ticketing issues, such as schedule changes or cancellations, by liaising with airlines and ensuring customer satisfaction.
• Compliance: Stay updated with airline policies, travel advisories, and industry regulations to ensure all transactions meet legal and ethical standards.

Skills, Experience & Qualifications

• Education: Diploma or Degree in Travel and Tourism or a related field.
• Experience: Minimum [5 years] experience in a ticketing role.
• Technical Skills: Proficiency in at least 2 GDS platforms (Amadeus / Sabre / Galileo) is essential. Knowledge of TCC and Gsuit is advantageous.
• Communication: Excellent verbal and written communication skills.
• Customer Service: Strong interpersonal skills
• Problem-solving: Ability to handle complex ticketing scenarios with efficiency and accuracyli>
• Attention to Detail: High level of accuracy in handling ticketing processes and calculations.
• Flexibility: Willingness to work shifts and weekends.

About The Team

The Ticketing Team serves to support the ClubTravel B2B business, assisting our franchise partners with travel-related queries, and aiming for speedy resolution. This role involves managing franchise client interactions across various channels, handling ticketing, booking and schedule changes, cancellations, and coordinating with suppliers to ensure high-quality, error-free service. Due to high volumes, candidates must be able to work under pressure and manage competing priorities while maintaining attention to detail and service excellence.