Telesales Team Leader - Drive Results & Develop Talent

Wns (Holdings) Limited (Adr); Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global Business Process Management leader is seeking a Telesales Team Leader in South Africa, responsible for managing the telesales team to meet sales targets and maintain high-quality service standards. The ideal candidate will have at least 12 months of sales leadership experience and strong coaching abilities. This role demands an individual who can create a positive environment and foster strong relationships within the team. Candidates should have a Matric qualification or equivalent.

Qualifications

• Minimum 12 months sales team leader experience required.
• Previous proven leadership or supervisory experience essential.

Responsibilities

• Deliver success against KPI targets through effective management.
• Create a positive learning environment for associates.
• Be a role model for first-class customer service.
• Facilitate direct sales by managing and encouraging team members.
• Coach team members to improve skills and performance.

Skills

Sales leadership

Coaching and mentoring

Customer service

Team management

Education

Matric or equivalent

Job description

A global Business Process Management leader is seeking a Telesales Team Leader in South Africa, responsible for managing the telesales team to meet sales targets and maintain high-quality service standards. The ideal candidate will have at least 12 months of sales leadership experience and strong coaching abilities. This role demands an individual who can create a positive environment and foster strong relationships within the team. Candidates should have a Matric qualification or equivalent.