Telesales Representative

Profile Personnel; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment firm is seeking a Telesales Representative to promote products and build customer relationships through outbound calls. The ideal candidate will have strong communication skills and a confident telephone manner. Achieving sales targets and handling customer inquiries will be key. Experience with CRM software is preferred, and a background in sales is a plus. This role offers an opportunity to excel in a dynamic sales environment.

Qualifications

• Strong verbal communication and interpersonal skills required.
• Ability to handle rejection and remain motivated.
• Sales experience is advantageous but not always required.

Responsibilities

• Make outbound calls to promote products or services.
• Understand customer needs and recommend suitable solutions.
• Achieve sales targets and handle objections.

Skills

Strong verbal communication

Persuasive telephone manner

Ability to handle rejection

Problem-solving skills

Sales experience (telesales or call center)

Tools

CRM software

Job description

A Telesales Representative is responsible for contacting potential and existing customers by phone to promote products or services, generate sales, and build customer relationships. The role involves meeting sales targets, handling customer inquiries, and maintaining accurate records of interactions.

Key Responsibilities

• Make outbound calls to prospective and existing customers to promote products or services.
• Follow up on leads generated through marketing campaigns or referrals.
• Understand customer needs and recommend suitable solutions.
• Explain product features, pricing, and benefits clearly and persuasively.
• Achieve daily, weekly, and monthly sales targets.
• Handle objections professionally and negotiate to close sales.
• Process orders accurately and efficiently.
• Maintain detailed records of calls, sales, and customer information in CRM systems.
• Build and maintain ongoing customer relationships to encourage repeat business.
• Stay updated on product knowledge, promotions, and sales techniques.

Skills & Qualifications

• Strong verbal communication and interpersonal skills.
• Persuasive and confident telephone manner.
• Ability to handle rejection and remain motivated.
• Basic computer literacy and experience with CRM software (preferred).
• Good problem-solving and active listening skills.
• Sales experience (telesales or call center) is an advantage but not always required.