Telesales Pro: Outbound Expert & Appointment Setter

Fidelity Services Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A premier service provider is seeking a dedicated customer service agent to manage outbound calls and secure sales or appointments. The successful candidate will require at least one year of experience in customer service and cold calling, as well as proficiency in Microsoft Office applications. Strong communication, negotiation skills, and attention to detail are essential. This role will involve managing customer inquiries and resolving complaints effectively, contributing to overall sales targets.

Qualifications

• A minimum of 1-year customer service experience.
• A minimum of 1 year cold calling experience within a sales call centre.
• 1 year’s administration experience within a client-centric environment.

Responsibilities

• Making outbound calls to secure sales or appointments.
• Answering inbound calls and assisting customers.
• Handling and resolving customer complaints.

Skills

Customer focus

Negotiation skills

Attention to detail

Communication skills (verbal and written)

Time Management

Education

Matric

Post Matric qualification

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

A premier service provider is seeking a dedicated customer service agent to manage outbound calls and secure sales or appointments. The successful candidate will require at least one year of experience in customer service and cold calling, as well as proficiency in Microsoft Office applications. Strong communication, negotiation skills, and attention to detail are essential. This role will involve managing customer inquiries and resolving complaints effectively, contributing to overall sales targets.