Telecoms Technical Support Engineer Remote Installations

Remote Choice; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A technology services provider is seeking a Telecoms Technical Support Engineer in Cape Town. The role involves delivering remote installations and ongoing technical support for SME customers. We're looking for someone confident in telecoms, networking, and remote troubleshooting, with experience in VoIP and an understanding of networking. Excellent communication skills and a self-motivated, organized approach are essential. Competitive compensation and a supportive work environment await the selected candidate.

Qualifications

• Experience with telephony systems and VoIP platforms.
• Strong understanding of networking, routers, and broadband services.
• Confident troubleshooting technical issues remotely.

Responsibilities

• Remotely install and configure telephony and connectivity systems.
• Deliver live training sessions to customers following installation.
• Provide ongoing remote technical support and fault resolution.

Skills

Telephony systems

VoIP platforms

Networking knowledge

Troubleshooting technical issues

Customer service

Job description

Cape Town (Office-Based)

Overview

A technology services provider is looking for a Telecoms Technical Support Engineer to deliver remote installations and ongoing technical support for SME customers. This role is customer-facing and suited to someone confident with telecoms, networking, and remote troubleshooting.

Key Responsibilities

• Remotely install and configure telephony, connectivity, and related systems
• Deliver live training sessions to customers following installation
• Provide ongoing remote technical support and fault resolution
• Diagnose and resolve telephony, broadband, router, and network issues
• Maintain accurate records of installations and support activity
• Work closely with internal teams to improve customer experience
• Ensure service level agreements and customer expectations are met
• Configure routers and network equipment for upgrades and new services

Skills & Experience

• Experience with telephony systems and VoIP platforms
• Strong understanding of networking, routers, and broadband services
• Confident troubleshooting technical issues remotely
• Experience supporting Microsoft 365 environments
• Excellent communication and customer service skills
• Self-motivated, organised, and comfortable working independently