Telecom Enterprise Account & Service Specialist

Tower Group South Africa; Gauteng; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A telecommunications service provider is seeking a dedicated individual in Gauteng to provide exceptional customer support, negotiate deals, and compile reports. You will manage business corporate client accounts, ensuring compliance with agreements and performance targets. Ideal candidates have 2-5 years experience in the telecommunications industry, strong analytical and communication skills, and relevant qualifications. This role offers a dynamic work environment focused on customer satisfaction.

Qualifications

• 2-5 years in Telecommunications industry in customer service environment dealing with Business Corporate Clients.
• Knowledge of Data Applications.
• 6 months support experience.

Responsibilities

• Provide support, negotiate agreements, compile reports, and manage accounts.
• Analyze requests for support and implement solutions.
• Compile monthly reports on Tariff Optimization.
• Monitor performance of all relevant parties to ensure agreements are honored.
• Manage bespoke SLA's for customers.

Skills

Verbal and written business skills

Analytical

Interpersonal

Decision making

Business report writing

Communication

Networking

Time Management

Planning

Administrative and organizational skills

Education

Matric

Relevant Certificate / Diploma

Job description

A telecommunications service provider is seeking a dedicated individual in Gauteng to provide exceptional customer support, negotiate deals, and compile reports. You will manage business corporate client accounts, ensuring compliance with agreements and performance targets. Ideal candidates have 2-5 years experience in the telecommunications industry, strong analytical and communication skills, and relevant qualifications. This role offers a dynamic work environment focused on customer satisfaction.