Technical Writer

NTT DATA Middle East and Africa; Durban; Hybrid; ZAR 300,000 - 600,000; Full time

Job summary

A leading global technology firm is seeking a seasoned Technical Writer to create clear and compelling documentation. This hybrid role involves collaborating with teams to transform complex technical ideas into accessible content. Ideal candidates will have a Bachelor's degree in Communications and extensive experience in IT documentation. Join a diverse team and contribute to various global projects.

Qualifications

• Extensive experience in a similar role within a global IT organization.
• Strong risk communication capabilities for sensitive or complex topics.
• Skilled in editing and proofreading for clarity and accuracy.

Responsibilities

• Craft compelling narratives that engage the audience.
• Develop clear value propositions that emphasize product benefits.
• Collaborate cross-functionally with internal teams.

Skills

Crafting compelling narratives

Proficiency in Microsoft Word

Experience with CMS

Data visualization tools

Advanced writing tools proficiency

Education

Bachelor's degree in Communications

Tools

Google Docs

Microsoft Excel

Tableau

MS Teams

Slack

Job description

Overview

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA As a Technical Writer, you’ll be a seasoned subject matter expert responsible for crafting medium to complex documentation that brings clarity to technical concepts. From instruction manuals and end-user guides to white papers and specialized product descriptions, your work will help bridge the gap between technical depth and user understanding. While based in South Africa, this is a Global Role working within the NTT Global Cloud Practice, supporting large global Cloud Advisory, Modernization and Managed Services client bids and engagements in North America and Europe, as well as local bids in Middle East & Africa. Your mission? To transform complex ideas into clear, accessible content that resonates with diverse audiences.

Key responsibilities

• Craft compelling narratives that engage the audience and clearly communicate complex technical ideas.
• Develops clear, concise value propositions that emphasize product benefits and demonstrate ROI for customers
• Produces high-impact documentation that supports competitive bidding and sales initiatives by showcasing strengths and addressing key decision criteria
• Collaborates cross-functionally with internal teams and external stakeholders to gather insights, validate content, and ensure message alignment
• Conducts thorough research and competitive analysis to inform strategic messaging and market positioning
• Highlights unique product features and benchmarks solutions against competitors to underscore differentiation and superiority
• Amplifies organizational and product strengths through persuasive, audience-tailored writing
• Proactively addresses potential product or messaging gaps by framing challenges constructively and offering viable alternative

Academic qualifications and certifications

• Bachelor’s degree or equivalent in Communications or a related field.

Required experience

• Extensive experience in a similar role within a global IT organization
• Skilled in crafting compelling narratives that captivate audiences and simplify complex technical concepts
• Advanced proficiency in writing tools: Microsoft Word, Google Docs
• Skilled in editing, proofreading, and revision tools for clarity and accuracy
• Strong risk communication capabilities for sensitive or complex topics
• Experience with Content Management Systems (CMS)
• Familiarity with marketing frameworks: AIDA, FAB
• Ability to craft storyboards and integrate multimedia content effectively
• Skilled in developing value-driven messaging and sales enablement content
• Competent in data visualization tools (basic level)
• Proficient in Excel and familiar with Tableau for analytical tasks
• Strong data interpretation skills to support strategic decision-making
• Use of industry trend monitoring tools and research databases to inform content
• Experienced with collaboration platforms: MS Teams, Slack
• Proficient in project management software for task tracking and delivery
• Skilled in proposal management tools to support competitive bids
• Effective cross-functional collaboration with internal and external stakeholders

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

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