Technical Support Engineer

HuntWave Technologies; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A video-centric AIoT solution provider in Cape Town is seeking an experienced Technical Support Engineer. This role involves providing expert support, installation assistance, and maintenance for security systems across various clients. The ideal candidate should have a degree in a related field and at least 2 years of experience in customer support, along with strong communication and problem-solving skills.

Qualifications

• At least 2 years of experience in customer technical support highly preferred.

Responsibilities

• Provide installation assistance and maintenance for security systems.
• Understand and consolidate customer demand for products.
• Manage technical support for users' software and hardware issues.

Skills

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

Customer service skills

Technical knowledge in CCTV and Network field

Proficient with Microsoft Office Suite

Education

Degree in Network, communications, computers and other related fields

Job description

We are an international video-centric AIoT solution and service provider, delivering advanced security technologies to businesses and organizations across South Africa. We are seeking a Technical Support Engineer to provide expert support, installation assistance, and maintenance for our clients' security systems.

Responsibilities

• Introduce new product features to the Channel Customer, help customer to select and configure products
• Maintains knowledge of technology innovations and trends.
• Understand and consolidate customer demand for products, feedback to product department for product improvement;
• To coordinate resources, provide technical support
• Identifies, investigates, and resolves users problems with software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries
• regarding software programming, connectivity, printing, and similar concerns.
• Consults with clients to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Arranges service by RMA to repair or replace defective
• Performs other related duties as assigned.

Job requirements

• Degree in Network, communications, computers and other related fields
• At least 2 years of experience in customer technical support highly preferred.
• Technical knowledge in the CCTV and Network field

Key Skills

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software
• Proficient with or the ability to quickly learn an array of hardware and software.