Technical Support Analyst

Brsk; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A tech company in Cape Town is seeking a Technical Support Analyst to provide first-line tech support across departments. Responsibilities include diagnosing broadband issues, fixing login problems, and testing new tools. The ideal candidate will have experience in tech support, a solid understanding of customer-facing products, and excellent communication skills. This role requires flexibility for UK hours and offers a three-month FTC with potential for permanence.

Benefits

WFH allowance

Flexible working hours

Impactful work

Qualifications

• Experience in a Technical Support or similar role.
• Solid understanding of customer-facing products and internal tools.
• Love for digging into complex problems.

Responsibilities

• First line of tech support across multiple departments.
• Investigate and resolve failed or blocked broadband orders.
• Fix login and access issues for staff, resellers, and customers.
• Help test new tools and suggest improvements.

Skills

Technical Support experience

Problem-solving skills

Excellent communication

Detail-oriented

Experience in fast-paced environment

Education

Tech degree (bonus)

Tools

CRMs

Ticketing platforms

Sales systems

Job description

Overview

Technical Support Analyst Brsk • Cape Town, Western Cape

Join us as a Technical Support Analyst! This role works Wednesday to Sunday 9am to 6pm (UK time) and is initially a 3‑month FTC with the potential to go permanent. It’s perfect for someone who loves rolling up their sleeves and diving into technical challenges.

Responsibilities

• First line of tech support across multiple departments
• Investigate and resolve failed or blocked broadband orders
• Fix login and access issues for staff, resellers, and customers
• Help test new tools, spot bugs, and suggest improvements
• Work with developers to make our systems better and smarter
• Support onboarding of new users and guide teams using our internal portals
• Help reduce manual work with smart process fixes and automation ideas

Qualifications

• Experience in a Technical Support or similar role
• Solid understanding of customer‑facing products (websites, portal and apps) and internal tools (CRMs, ticketing platforms and sales systems)
• Love for digging into complex problems and figuring stuff out
• Excellent communication — you explain tech in simple terms
• Detail‑oriented, with a knack for spotting what others miss
• Experience working in a fast‑paced environment
• Bonus: experience in telecoms or a tech degree

Why Us?

Because here, you matter. Your voice is heard, your ideas are valued, and your work truly makes a difference. We’re building the future of broadband, and we want people like you to be part of the journey.

Details

• Comfortable working remotely with your own reliable laptop and strong fibre broadband internet connection (monthly WFH and connectivity allowance provided)
• Hours: UK hours – 9am to 6pm, Wednesday to Sunday
• 3‑month FTC with the potential to go permanent

Smart team. Cool tech. Real impact. Sound good? Apply now.