Technical Solutions Consultant

Bebeeinfrastructurespecialist; Pretoria; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading IT solutions provider in Pretoria is seeking an experienced IT Operations Manager to oversee daily IT operations and provide support to staff. The ideal candidate will manage help desk operations, resolve technical issues, and lead IT projects from conception to completion. Responsibilities include system administration, ensuring network security, and maintaining infrastructure. This role requires excellent project management skills and a strong background in IT operations.

Qualifications

• Experience in managing IT operations and overseeing daily tasks.
• Strong understanding of network security protocols and anti-virus measures.
• Ability to manage projects and lead cross-functional teams.

Responsibilities

• Oversee daily IT operations, including installation and maintenance of systems.
• Manage help desk, resolving technical issues promptly.
• Lead IT projects from initiation to completion.

Skills

IT operations management

Help desk support

Network security

Project management

Technical troubleshooting

Infrastructure administration

Tools

Microsoft Server

Virtualization platforms

Firewall solutions

Job description

Job Overview

This role involves overseeing daily IT operations, providing support to staff, and managing help desk operations.

Duties & Responsibilities : IT Operations & Support

• Oversee daily IT operations, including installation, configuration, and maintenance of hardware, software, and network systems.
• Provide timely resolution of technical issues to all staff.
• Manage help desk operations, call logging, and troubleshooting for hardware, software, networking, and printing.
• Maintain security and anti-virus protocols across all devices and systems.
• Conduct regular network backups and ensure disaster recovery readiness.
• Offer remote support as required.

Infrastructure & Systems Administration

• Administer Microsoft Server environments and Office .
• Manage virtualization platforms, storage solutions, and backup technologies.
• Oversee firewall configuration and network security.
• Implement and maintain hosted infrastructure, telecommunications, emails, switches, firewalls, and fibre technologies.
• Evaluate, test, and advise on IT systems and projects.

IT Leadership & Project Management

• Manage IT projects from conception to completion.
• Define project scope, allocate resources, set deadlines, and establish communication strategies.
• Assemble and guide project teams to ensure adherence to schedules and budgets.
• Track milestones and deliverables for smooth project progression.
• Present progress reports and integrate feedback.
• Collaborate with executives and department heads to align IT strategy with business goals.

IT Governance, Compliance & Budget Management

• Establish and enforce IT policies, procedures, and strategies for robust data security and compliance.
• Oversee the management of expenditure for all hardware, software, and services.
• Maintain comprehensive documentation for changes related to users, system functions, and infrastructure.
• Strengthen the IT infrastructure by implementing new technologies and conducting routine security checks.

Stakeholder Engagement & Communication

• Serve as the main liaison for IT matters, communicating updates on changes and milestones.
• Provide training and support to staff on IT systems and best practices.
• Manage relationships with internal and external IT service providers.