Technical Operations Manager

Anonymous; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology support provider is looking for a Technical Support Team Leader in Pretoria. This role involves leading a team to achieve operational excellence, ensuring effective troubleshooting of technical issues, and collaborating with management to optimize performance. The ideal candidate will have strong technical skills, leadership experience, and the ability to communicate clearly with users. Join us to make a significant impact in the support operations.

Qualifications

• Strong team leadership skills to drive operational excellence.
• Proficient in troubleshooting complex technical issues in LAN/WAN environments.
• Effective communication skills for user incident resolution.

Responsibilities

• Lead a team of technical specialists.
• Provide reports on call closure status.
• Implement timely resolution processes.
• Collaborate with stakeholders for feedback.
• Monitor systems and elevate calls as necessary.

Skills

Team leadership

Technical troubleshooting

Effective communication

Project management

Tools

JIRA

LAN/WAN technologies

Job description

A successful Technical Support Team Leader drives technical support operations forward.

Key Responsibilities

• Lead a team of technical specialists to achieve operational excellence
• Provide reports on call closure status and first-line support matters to senior management
• Implement timely resolution processes to optimize performance
• Collaborate with stakeholders and provide feedback to business and IT leadership
• Manage tasks effectively through JIRAs and assign them to team members
• Monitor systems and elevate calls as necessary for prompt resolution

Support Functions

• Offer hardware and software assistance for LAN and WAN environments
• Troubleshoot complex technical issues promptly
• Install, repair, and maintain computer equipment for optimal performance
• Maintain accurate records of software and hardware inventory

User Support

• Investigate and resolve user incidents efficiently
• Communicate effectively with users regarding incident resolution progress

Finance and Procurement

• Procure end-user equipment in a timely manner
• Research and recommend assets for procurement to meet business needs