Technical Delivery Lead

Myn; Johannesburg; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A leading AI-driven marketplace is seeking a Technical Delivery Lead to oversee Voice Technical Change projects in Johannesburg. You will be responsible for leading complex transformation initiatives, collaborating with stakeholders to define project scopes, and managing governance and risks throughout delivery. The ideal candidate has a degree in Computer Science or Engineering, 5+ years in project management, and experience in banking environments. This role promises to shape the future of digital communication within banking.

Qualifications

• 5+ years managing infrastructure or technical change projects.
• 2+ years experience in a Banking or Financial Institution.
• Hands-on exposure to Voice and Contact Centre technologies.

Responsibilities

• Lead Voice and Contact Centre projects, including infrastructure upgrades.
• Partner with business and IT teams to define scope and timelines.
• Manage governance and stakeholder expectations across delivery stages.

Skills

Project Management

Agile Methodologies

Voice Technologies

Stakeholder Management

Education

Degree in Computer Science, Engineering, or related field (NQF Level 6+)

Tools

Avaya

Cisco

Genesys

Job description

Role : Technical Delivery Lead – Voice Technical Change

Location : Johannesburg, South Africa

Salary : ZAR

• per day

Type : Contract

Myn is an AI driven marketplace that connects the candidates, clients and recruiters.

Myn collaborates with leading employers to offer exclusive, carefully matched contract and permanent positions.

Our Recruitment Partners all have extensive industry experience, and work with a select group of niche clients, to deliver the best possible experience to the candidate.

We are looking for a results-driven Project Manager to lead complex Voice and Contact Centre transformation projects.

You will join a forward-thinking technology team delivering innovative solutions that shape how customers connect, communicate and experience banking.

In this role, you'll take ownership of strategic and BAU Voice Technical Change projects, driving delivery from planning and mobilisation through to implementation.

You'll work on mission-critical transformation initiatives with a team that values innovation, collaboration and excellence.

Key Responsibilities

• Lead Voice and Contact Centre projects, including infrastructure upgrades and application modernisation.
• Partner with business and IT teams to define scope, timelines, and success measures.
• Develop and support business cases aligned with strategic goals.
• Manage governance, risk, and stakeholder expectations across all delivery stages.

Requirements

• Degree in Computer Science, Engineering, or related field (NQF Level 6+).
• Agile Certified, plus PRINCE2 / MSP and PMP / PMBOK credentials.
• 5+ years managing infrastructure or technical change projects.
• 2+ years experience in a Banking or Financial Institution.
• Hands‑on exposure to Voice and Contact Centre technologies (Avaya, Cisco, Genesys).

This is your opportunity to make a real impact in shaping the future of digital communication within banking.

With Myn, you gain a trusted partner dedicated to helping experienced data professionals excel in their careers—connecting you with forward-thinking employers and impactful projects.