Team Manager: Insurance Contact Centre Leader

Sanlam; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading insurance company in Johannesburg is seeking a Team Manager to lead a team within the contact centre. You will manage performance, provide mentorship, and ensure exceptional customer service. Candidates should have a National Diploma and 3-4 years of operational experience, including 1-2 years in people management. This role demands strong communication, problem-solving skills, and a customer-centric approach. Join us and help drive excellence in the insurance industry.

Qualifications

• 3-4 years’ experience in an operational environment, preferably in the short-term insurance industry.
• A proven track record of 1-2 years people management experience.

Responsibilities

• Manage consultants within the contact centre to reach targets.
• Mentor team and support in query resolution.
• Facilitate sharing of best practices across teams.
• Inspire and develop a team of customer-facing agents.

Skills

Management of employees in a Hybrid working environment

Excellent verbal and written communication skills

Exceptional Customer Service orientation

Strong Negotiation Skills

Problem Solving

Time and Priority Management

Drives Teamwork

Education

National Diploma (min NQF lev 5)

Relevant Insurance Related Qualification

Tools

MS Office Packages

Job description

A leading insurance company in Johannesburg is seeking a Team Manager to lead a team within the contact centre. You will manage performance, provide mentorship, and ensure exceptional customer service. Candidates should have a National Diploma and 3-4 years of operational experience, including 1-2 years in people management. This role demands strong communication, problem-solving skills, and a customer-centric approach. Join us and help drive excellence in the insurance industry.