Team Leader: Telephony

Capitec; Bellville; On-site; ZAR 700,000 - 900,000; Full time

Job summary

A leading banking institution is seeking a Team Lead in Telephony Engineering in Bellville. The role involves leading a team, ensuring uptime of telephony systems, and managing performance and integration with third-party services. Ideal candidates should have 6+ years in telephony engineering, excellent leadership skills, and relevant qualifications. A valid driver's license and willingness to travel are required.

Responsibilities

• Lead a team of Telephony Engineers, overseeing day-to-day operations.
• Ensure successful delivery of telephony solutions based on business requirements.
• Maintain system uptime and reliability across multiple sites.
• Coordinate with internal stakeholders and third-party providers.

Skills

Project Management Skills

Communications Skills

Negotiation skills

Presentation Skills

Attention to Detail

Problem solving skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Analytical Skills

Education

Grade 12 National Certificate / Vocational

A relevant tertiary qualification in Information Technology

Certification in AWS Practitioner or AWS Architecture

Job description

Overview

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Purpose

To lead a team of experienced Telephony Engineers, prioritising and overseeing day-to-day operations to ensure the successful delivery of telephony solutions based on business requirements. The role demands a strong focus on maintaining system uptime and reliability across multiple sites, enforcing best practices, and managing team performance. The Team Lead will also coordinate with internal stakeholders and third-party providers to ensure seamless integration and support of telephony infrastructure, including Amazon Connect and MS Teams Telephony.

Experience

• 6+ years in Telephony Engineering, with hands-on experience in dialers, telecoms infrastructure, and bespoke configurations.
• Proven experience in leading and managing technical teams.
• Demonstrated ability to prioritise tasks and lead in a fast-paced environment with tight deadlines.
• Experience working with third-party providers and vendors.
• Exposure to cloud-based telephony systems like Amazon Connect and MS Teams Telephony.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification in Information Technology
• Certification in AWS Practitioner or AWS Architecture

Knowledge

• Team leadership principles and practices
• Operational management and quality assurance
• Stakeholder and client engagement
• HR fundamentals and performance management
• Client service delivery models
• Basic data analytics and reporting
• Call centre environments and telephony systems
• Implementation and rollout strategies for telephony platforms

Skills

• Project Management Skills (Methodology Specific)
• Communications Skills
• Negotiation skills
• Presentation Skills
• Attention to Detail
• Problem solving skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills

Conditions of Employment

• A valid driver\'s license and own vehicle is required
• Willingness to travel extensively and regularly
• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.