Take Over (TO) Sales Closer- 8:30am-4:00pm- Capital Vacations Springfield

Capital Vacations; Mpumalanga; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A vacation planning company seeks a Take Over Sales Closer for its Springfield Call Center. This role involves closing mini-vacation package sales and assisting Tele-Sales Reps. Ideal candidates should possess call center and sales experience, with at least 3-5 years in quality assurance or customer service. Responsibilities include verifying sales, ensuring vacation packages are qualified, and contributing to training processes. Excellent communication and customer service skills are essential for success in this dynamic environment.

Benefits

Full benefits

401K

Paid Time off

Local discounts

Qualifications

• CALL CENTER EXPERIENCE REQUIRED
• SALES EXPERIENCE REQUIRED
• 3-5 Years - Quality assurance and/or customer service experience REQUIRED

Responsibilities

• Verify and Close sales for our Tele-Sales Reps
• Ensure all vacation packages are fully qualified
• Assist our Tele-Sales Reps with any questions they may have
• Maintain excellent quality standards in compliance with set company guidelines
• Assists with the development of the call center training and QA process
• Assist Floor Managers with call monitoring
• Code records completely and accurately
• Set travel dates for the vacation package at the customer's request

Skills

Natural ability to close

Good problem solving & decision-making skills

Excellent communication skills

Stellar customer service skills

Proficiency in PC programs such as Excel and Word

Education

H.S. Diploma/GED

Some collegiate-level business classes

Job description

Overview

Capital Vacations is looking to add a Take Over Sales (TO) Closer to our Springfield Call Center. The Sales Closer is in charge of closing each mini-vacation package sale. If you have several years of Tele-Sales experience and you are looking for a growth opportunity within a company, apply today!!

Shift

Additional hours may be required to cover shifts, meet deadlines and goals as necessary:

• Full-Time: Monday - Friday, saturdays as needed, 8:30am-4:00pm
• Full benefits, 401K, Paid Time off, local discounts

Principal Duties and Responsibilities

• Verify and Close sales for our Tele-Sales Reps
• Ensure all vacation packages are fully qualified
• Assist our Tele-Sales Reps with any questions they may have
• Maintain excellent quality standards in compliance with set company guidelines
• Assists with the development of the call center training and QA process
• Assist Floor Managers with call monitoring, etc.
• Code records completely and accurately
• Set travel dates for the vacation package, at the customer\'s request

Qualifications

• CALL CENTER EXPERIENCE REQUIRED
• SALES EXPERIENCE REQUIRED
• H.S. Diploma/GED required
• 3-5 Years - Quality assurance and/or customer service experience REQUIRED
• Report directly to Day Shift Manager.
• Some collegiate-level business classes are preferred.

Skills, Knowledge, and Abilities

• Natural ability to close
• Good problem solving & decision-making skills
• Have the ability to handle rejection
• Tenacious, outgoing
• Confidence to perform within a short sales cycle.
• Must use excellent communication and stellar customer service skills while using proper phone etiquette.
• Must have the ability to identify, troubleshoot and resolve problems.
• Proficiency in PC programs such as Excel, Word, etc is helpful.
• Must work with a high sense of urgency in a fast-paced environment