Switchboard Operator

LIFE Healthcare Group; Pretoria; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading healthcare provider in Pretoria is seeking a committed Switchboard Operator to manage the hospital's phone services. Responsibilities include answering calls, updating contact lists, and assisting with queries. Candidates should have Grade 12 and 2 years of hospital experience, strong customer orientation, and excellent communication skills. This role offers the opportunity to work in a dynamic environment.

Qualifications

• At least 2 years of hospital experience.
• Experience in customer care is advantageous.
• Must be able to work under pressure.

Responsibilities

• Answering the switchboard.
• Updating the telephone lists.
• Directing calls to the right department.
• Assisting with faulty telephones.
• Assisting admission staff with duties.

Skills

Excellent interpersonal skills

Strong customer orientation

Team player

Computer literacy

Excellent written and verbal communication

Education

Grade 12

Job description

Overview

A position has become available for a committed individual to join Life Groenkloof Hospital as a Switchboard Operator, reporting to the Admissions Supervisor. The successful candidate will contribute to the effective management of the telephone service of the Hospital.

Responsibilities

• Answering the switchboard


• Updating the telephone lists


• Direct calls to the right department


• Assist wards and Doctors with faulty telephones/lines


• Assist Admission staff with admission duties where possible


• Any other duties or tasks that may arise during the normal course of the day


• Updating speed dials on switchboard


• Assist internal and external customers with queries

Qualifications

• Grade 12 and at least 2 years’ hospital experience


• Experience in customer care will be advantageous


• Excellent interpersonal skills with good relations with doctors, hospital staff and suppliers


• Strong customer orientation


• Team player


• Very energetic and well organized


• Must be able to work under pressure in a constantly changing environment


• Computer literacy is required


• Excellent written and verbal communication

Competencies

• Problem-solving, analysis and judgement


• Resilience


• Engaging diversity


• Verbal & written communication and presentation


• Influencing


• Drive & energy


• Excellence orientation


• Ethical behaviour


• Building relationships


• Customer responsiveness


• Organisational awareness


• Leading by example

Email [e-mail]

Closing date Wednesday, September 24, 2025

Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Explore our vacancies and find the right opportunity for you. Download the application form and email to the relevant contact person specified in the job advertisement.

Life Healthcare is an Equal Opportunity Employer.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.