Support Reliability Engineer

Iress; Gauteng; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading technology company is seeking a Support Reliability Engineer in Gauteng, South Africa. This position is responsible for ensuring the stability and performance of systems, involving monitoring, troubleshooting, and automation. Candidates should have a Bachelor's degree and 3–5 years of relevant experience, with skills in Windows and Linux server administration, as well as knowledge of networking. The company promotes a culture of inclusivity and offers significant employee benefits.

Benefits

Flexible working options

Generous parental leave

Local community initiatives participation

Qualifications

• Minimum of 3–5 years’ experience in a production support, DevOps, or reliability engineering role.
• Knowledge of Networking and Cloud platforms (AWS, Azure, Google Cloud).
• Experience with databases.

Responsibilities

• Monitor and maintain the health and performance of production systems.
• Investigate, troubleshoot, and resolve complex system issues.
• Collaborate to identify root causes and drive permanent fixes.
• Implement automation to improve incident response.
• Document operational procedures for system reliability.

Skills

Problem-solving

Communication skills

Continuous improvement mindset

IT Operations

Incident Management

Automation

Collaboration

Analytical Thinking

Effective Communication

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Windows Server Administration

Linux Server Administration

Datadog

Prometheus

Grafana

MSSQL SQL

Job description

At Iress, we make things happen

We believe technology should help people perform better every day. Since our beginning, people across financial services have trusted us to take their performance to the next level.

From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day.

Iress is one of Australia’s largest technology companies and employs more than 1, people across Asia‑Pacific, North America, Africa, and the UK & Europe.

Build your career with Iress

The Support Reliability Engineer plays a vital role in ensuring the stability, performance, and reliability of Iress systems used by clients and internal teams. Success in this role means proactively identifying and resolving production issues, automating processes to improve service resilience, and collaborating across teams to reduce incidents and downtime. This role bridges support and engineering, ensuring smooth operation and rapid recovery when issues arise. The ideal candidate is a problem‑solver with strong technical acumen, communication skills, and a continuous improvement mindset.

What You’ll Do (Key Accountabilities)

• Monitor and maintain the health and performance of production systems and environments.
• Investigate, troubleshoot, and resolve complex system and application issues.
• Collaborate with product and platform engineering teams to identify root causes and drive permanent fixes.
• Implement automation to improve incident response, monitoring, and reporting.
• Develop and maintain tools, scripts, and dashboards that enhance system observability.
• Participate in incident management and post‑incident reviews to ensure continuous improvement.
• Contribute to system performance tuning, capacity planning, and reliability improvements.
• Document operational procedures, playbooks, and best practices for system reliability.
• Support service transition and release activities to ensure smooth deployments.
• Identify recurring issues and implement sustainable solutions to reduce technical debt.

Key Relationships

• Product Engineering teams
• Service Operations and Application Support teams
• Site Reliability Engineering (SRE) and Platform Engineering teams
• Client Service and Delivery teams
• Information Security and Risk teams

Qualifications and Certifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (required).
• Minimum of 3–5 years’ experience in a production support, DevOps, or reliability engineering role (required).
• Proficiency in Windows Server administration (preferred).
• Proficiency in Linux Server Administration (desirable).
• Knowledge of Networking.
• Certification in AWS, Azure, or Google Cloud Platform (desirable).
• Proficiency in databases, certification in MSSQL SQL (desirable).
• Experience with monitoring tools such as Datadog, Prometheus, or Grafana.

Professional Skills and Competencies

• IT Operations: maintains operational stability of live services and supports infrastructure and systems.
• Incident Management: manages service incidents and ensures timely resolution.
• Problem Management: identifies root causes and implements corrective actions.
• Automation: develops scripts and tools to automate operational tasks.
• Systems Integration and Build: contributes to integrating systems and maintaining deployment pipelines.
• Service Level Management: monitors and reports on service performance against SLA.
• Collaboration: works effectively across teams to solve problems and share knowledge.
• Self Management: demonstrates accountability, prioritisation, and attention to detail.
• Adaptability: responds flexibly to change and operational challenges.
• Analytical Thinking: identifies patterns, root causes, and opportunities for improvement.
• Effective Communication: shares information clearly and timely with technical and non‑technical stakeholders.

Our Culture & Why You’ll Love Working Here

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity in experience, skills, and perspectives is what makes our teams and our products succeed. Everyone’s uniqueness is valued and celebrated.

To support our people, our employee benefits are some of the best in the industry. We empower our team at every life stage with long weekends, flexible ways of working, generous parental leave, opportunities to participate in local community initiatives, and a connected, vibrant team culture.