Support Analyst

Bowmans (Law Firm); Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading law firm in Johannesburg seeks a professional to support their practice management system. Responsibilities include assisting with helpdesk queries, conducting user testing, and providing training. The ideal candidate should have 2-3 years of experience in a similar role, preferably in a professional services environment, with strong skills in analytical thinking and client focus. This role offers an opportunity to contribute to a collaborative team while ensuring financial systems are effectively managed.

Qualifications

• 2-3 years experience in a similar position, preferably on an ERP package.
• Experience in a professional services environment with customer-facing experience.

Responsibilities

• Assist with queries covering all modules on 3e - AP, AR, Banking, etc.
• Support Finance Team on 3e reporting queries.
• Conduct DEV and UAT testing for system upgrades and enhancements.

Skills

Analytical Thinking

Client Focus

Problem-Solving

Team Player

Resilience

Financial Systems Affinity

Education

Relevant Information Systems Qualification with Accounting

Senior Certificate

Tools

3e Practice Management System

Intapp Time Entry System

Job description

Purpose

Responsible for contributing to the development, implementation and achievement of the Financial Systems Administration team’s objectives by providing business support on the Firm’s practice management system.

Experience and Qualifications

• 2 - 3 years’ experience in a similar position preferably working on an ERP package in a professional services environment, with customer facing experience
• Relevant information systems qualification with accounting (certificate/diploma)
• Senior Certificate

Key Accountabilities and Activities

Helpdesk Support (Bulk of responsibility)

• Assisting with queries covering all modules on 3e – AP, AR, Banking, Time Entry, Reporting etc
• Month End support, mainly billing queries
• Ability to troubleshoot issues raised by Finance and/or business and identifying possible solutions
• Intapp (time entry system) support and training when required
• Open GL accounts when requested by Finance team
• Maintain master files - client and matter data is up to date and reflecting correctly
• Adding or Deactivating users and timekeepers as requested by HR
• Assisting with issues raised on requisitions such as credit notes
• Ensuring Billing Rules are correctly loaded – exception rates, write offs etc
• Ensuring daily system transactions have been successfully processed
• Ensure correct protocol has been followed at all times

Reporting

• Providing support to the Finance Team / Business on queries on 3e reporting

DEV and UAT Testing

• Development (DEV) and User Acceptance (UAT) testing is required for the following:
• Testing of system upgrades
• Testing of system enhancements, new developments, ad-hoc projects and customisations
• Compilation of documentation relevant to the testing of processes

Training

• Opportunity to be involved in 3e training to business
• Assistance with developing user manuals
• Assistance with developing training material

Personal Competencies

• Analytical Thinking - ability to identify root cause, and propose solutions
• Client Focus – approachable, valuable and timeous responses
• “Problem-Solving” and “Continuous Improvement” mindset
• Team Player – We work and win in teams
• Collaborative across departments and offices
• Invested in building your brand by developing and maintaining strong working relationships
• Resilient and able to work under pressure, especially at month end
• Affinity for Financial systems, processes and technology

Bowmans is committed to achieving the objectives set in its transformation charter, and the targets in its employment equity plan. All recruitment decisions will be taken with due consideration being given to these objectives.