Support agent

Savior Artigos Texteis Lda; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A retail services company in Johannesburg seeks a German-speaking Customer Service Advisor to manage high-profile customer cases and ensure excellent customer experiences. This role requires at least 6 months of international call centre experience, the ability to work shifts aligned to European business hours, and fluency in German. We offer a competitive salary of R20,749, along with comprehensive benefits including medical aid, pension fund contributions, and ongoing training opportunities.

Benefits

Medical aid for employee and dependents

Pension fund

Subsidised transport

Group life cover

Employee Assistance Programme

Access to financial well-being sessions

Ongoing training and upskilling

Qualifications

• Minimum of 6 months international call centre experience is essential.
• Able to work shifts aligned to European business hours.
• Self-motivated and highly responsible.

Responsibilities

• Manage high-profile customer cases from start to resolution.
• Proactively identify solutions to customer issues.
• Ensure first contact resolution wherever possible.

Skills

Fluent in German (spoken and written)

Problem-solving skills

Customer-focused skills

Reliability

Education

Completed Grade 12

Job description

With teams operating across multiple countries, we celebrate diversity and value what makes each individual unique. You’ll be part of a supportive, people‑first environment that prioritises collaboration, well‑being, and professional growth—giving you the tools to succeed and build a career with long‑term opportunities.

You will be working on‑site from our Durban North Coast office, a dynamic and welcoming environment where teamwork, innovation, and customer focus come together. You’ll join a close‑knit community of like‑minded professionals who often become friends for life.

What you will do in this role

• Take ownership of high‑profile and escalated customer cases, managing them from start to resolution
• Manage work orders in line with defined business SLAs
• Proactively identify and offer solutions to customer issues or concerns
• Consistently apply agreed behavioural, quality, and compliance standards
• Share knowledge and best practices with team members
• Communicate relevant campaign or process updates to colleagues, customers, and managers
• Develop and maintain strong product and campaign knowledge within the retail environment
• Ensure first contact resolution wherever possible
• Protect customer data and information security, escalating issues using the correct internal processesDeliver excellent customer experiences at all times
• Verify and update customer information accurately
• Actively contribute to a positive and collaborative team culture

Your Qualifications And Experience

German‑speaking Customer Service Advisor – Retail role is a great fit if you:

• Have a minimum of 6 months international call centre experience (essential)
• Have completed Grade 12
• Are able to work shifts aligned to European business hours
• Are fluent in German (spoken and written)
• Are self‑motivated, reliable, and highly responsible
• Have strong problem‑solving and customer‑focused skills

Whats in it for you?

We offer a competitive benefits package designed to support your lifestyle and career growth:

• Monthly salary of R20,749
• Medical aid / medical insurance for the employee and up to two dependents
• Pension fund
• Subsidised transport
• Group life cover
• Employee Assistance Programme (EAP)
• Access to financial well‑being sessions, will‑writing support, and stress management resources
• Ongoing training, upskilling, and team‑building opportunities
• An inclusive, engaging, and people‑focused company culture