Support agent German

CB Talents SP; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A recruitment agency is seeking a German-speaking Customer Service Advisor to work on-site in Durban. The role involves managing customer cases, ensuring excellent service, and maintaining compliance standards. Candidates must have at least 6 months of international call center experience and be fluent in German. This position offers a competitive salary and a comprehensive benefits package designed for career growth and well-being.

Benefits

Monthly salary of R20749

Medical aid for the employee and up to two dependents

Pension fund

Subsidised transport

Group life cover

Employee Assistance Programme (EAP)

Ongoing training and upskilling opportunities

Qualifications

• A minimum of 6 months international call centre experience.
• Ability to work shifts aligned to European business hours.
• Self-motivated, reliable and highly responsible.

Responsibilities

• Take ownership of high-profile and escalated customer cases.
• Manage work orders in line with defined business SLAs.
• Deliver excellent customer experiences at all times.

Skills

Fluency in German

Problem-solving skills

Customer-focused skills

Computer Science

Analysis Skills

Education

Grade 12

Job description

With teams operating across multiple countries we celebrate diversity and value what makes each individual unique. Youll be part of a supportive people-first environment that prioritises collaboration well-being and professional growthgiving you the tools to succeed and build a career with long-term opportunities.

You will be working on-site from our Durban North Coast office a dynamic and welcoming environment where teamwork innovation and customer focus come together. Youll join a close-knit community of like-minded professionals who often become friends for life.

What you will do in this role

• Take ownership of high-profile and escalated customer cases managing them from start to resolution
• Manage work orders in line with defined business SLAs
• Proactively identify and offer solutions to customer issues or concerns
• Consistently apply agreed behavioural quality and compliance standards
• Share knowledge and best practices with team members
• Communicate relevant campaign or process updates to colleagues customers and managers
• Develop and maintain strong product and campaign knowledge within the retail environment
• Ensure first contact resolution wherever possible
• Protect customer data and information security escalating issues using the correct internal processes
• Deliver excellent customer experiences at all times
• Verify and update customer information accurately
• Actively contribute to a positive and collaborative team culture

Your qualifications and experience

This German-speaking Customer Service Advisor Retail role is a great fit if you:

• Have a minimum of 6 months international call centre experience (essential)
• Have completed Grade 12
• Are able to work shifts aligned to European business hours
• Are fluent in German (spoken and written)
• Are self-motivated reliable and highly responsible
• Have strong problem-solving and customer-focused skills

Whats in it for you

We offer a competitive benefits package designed to support your lifestyle and career growth:

• Monthly salary of R20749
• Medical aid / medical insurance for the employee and up to two dependents
• Pension fund
• Subsidised transport
• Group life cover
• Employee Assistance Programme (EAP)
• Access to financial well-being sessions will-writing support and stress management resources
• Ongoing training upskilling and team-building opportunities
• An inclusive engaging and people-focused company culture

Key Skills

• Computer Science
• Continuous Integration
• Fraud
• Intake Experience
• Law Enforcement
• Usability
• Analysis Skills
• Computer Forensics
• Driving
• Teaching
• Counterintelligence
• Sass

Employment Type : Full Time

Experience: years

Vacancy: 1