Student Success Manager (Arabic-speaker)

Crimson Education; Johannesburg; Remote; ZAR 250,000 - 400,000; Full time

Job summary

Crimson Education, une startup EdTech en pleine croissance, recherche un Coordinateur pour gérer les relations avec les étudiants. Le poste impliquera de travailler en étroite collaboration avec les étudiants et les parents pour les aider à atteindre leurs objectifs personnels et académiques dans un environnement dynamique et personnalisé. Des qualités telles que l'organisation, la communication et la capacité à résoudre des problèmes sont essentielles pour réussir dans ce rôle. Rejoignez une entreprise qui valorise le développement personnel et professionnel.

Benefits

Environnement de travail flexible

$1000 budget de formation individuel par an

Événements de développement personnel

Psychologue sur le personnel

Qualifications

• 1-2 ans d'expérience en service client ou gestion de projet.
• Capacité à construire des relations solides avec les familles.
• Compétences organisationnelles exceptionnelles.

Responsibilities

• Coordonner et faciliter le parcours des étudiants avec Crimson.
• Servir de point de contact principal pour les étudiants et les parents.
• Gérer les plaintes et escalades rapidement.

Skills

Customer service

Project management

Cultural awareness

Problem-solving

Organizational skills

Communication

Job description

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

To support our students, we have built / purpose of role

This is a remote full-time position.

What are the main responsibilities for this role?

• Coordinate, engage and facilitate the student’s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson’s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap)
• You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team
• Advise the team on possible value add solutions to support the student
• Provide the global team insights into local cultural nuances and demands
• Keep up to date on student’s progress, and report back to the team regularly
• Proactively manage and foresee issues by resolving complaints or escalations in a timely manner
  
  

What skills and experience are required?

• 1-2 years experience in customer service, project management or transferable role
• Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability
• High level of resilience and ability to thrive in a fast-paced startup environment
• Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
• Outstanding organizational skills, with excellent written and verbal communication skills
• Collaborative, with an openness to give and receive feedback
  
  

Why work for Crimson?

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
• $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
• Psychologist on staff
• Insightful fireside chats and workshops to help support our high performing and ambitious team
• Radical Candor is a feedback approach we live by
• We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!
  
  

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

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