Strategic Workforce Planner — Multichannel Forecasting

Performability Recruitment (Pty) Ltd; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading CX provider is seeking a Workforce Planning Analyst in Durban. This role involves analyzing and optimizing resource plans, forecasting demand, and collaborating across teams. The ideal candidate will have over 2 years of experience in workforce planning, with strong analytical skills and advanced Excel abilities. Join a dynamic team focused on enhancing productivity and service delivery.

Qualifications

• 2+ years experience managing a workforce planning team in contact centre.
• Strong analytical skills to translate complex data into insights.
• Advanced proficiency in data analysis tools.

Responsibilities

• Forecast demand using historical data and trends.
• Develop resource plans for optimal resource utilization.
• Conduct performance analysis against KPIs and targets.

Skills

Analytical skills

Collaboration

Data interpretation

Problem solving

Education

NQF level 4/5

Tools

Microsoft Excel

Workforce management tools

Forecasting software

Job description

A leading CX provider is seeking a Workforce Planning Analyst in Durban. This role involves analyzing and optimizing resource plans, forecasting demand, and collaborating across teams. The ideal candidate will have over 2 years of experience in workforce planning, with strong analytical skills and advanced Excel abilities. Join a dynamic team focused on enhancing productivity and service delivery.