Strategic Client Relations Lead - Healthcare Solutions

Kaelo; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A healthcare solutions provider is seeking a Client Relations Consultant in Durban to manage and strengthen client relationships. The role focuses on enhancing business loyalty and client satisfaction through effective communication and strategic initiatives. Candidates should have 3-5 years of corporate client servicing experience, preferably in the healthcare industry. Strong facilitation, presentation, and problem-solving skills are essential. The position offers opportunities for growth and client engagement.

Qualifications

• 3 – 5 Years Corporate Client Servicing Experience.
• Health care industry experience is needed.
• Facilitation and presentation experience is a must.
• Service and sales experience required.
• Event and knowledge management skills preferred.

Responsibilities

• Manage relationships with clients and key personnel.
• Conduct reviews and research to ensure client satisfaction.
• Identify and implement up-sell and cross selling opportunities.
• Create awareness of product offerings.
• Escalate and resolve client concerns.
• Develop and enhance retention and growth strategies.
• Track, measure and evaluate CRM processes.

Skills

Corporate Client Servicing Experience

Health care industry experience

Facilitation and presentation experience

Service and sales experience

Event and knowledge management

Report writing skills

Process skills

PowerPoint and presentation skills

Strong Relationship Skills

Problem solving skills

Education

Grade 12 matric

Job description

A healthcare solutions provider is seeking a Client Relations Consultant in Durban to manage and strengthen client relationships. The role focuses on enhancing business loyalty and client satisfaction through effective communication and strategic initiatives. Candidates should have 3-5 years of corporate client servicing experience, preferably in the healthcare industry. Strong facilitation, presentation, and problem-solving skills are essential. The position offers opportunities for growth and client engagement.