Store Manager (Capetown)

Pedros; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent restaurant chain is seeking a Restaurant Manager in Cape Town, South Africa. The ideal candidate will have at least 3 years of experience in fast-food service and strong management skills. Responsibilities include overseeing operations, maintaining quality standards, and managing staff performance. This role requires excellent customer service skills and the ability to handle complaints effectively, coupled with strong organizational and problem-solving abilities.

Qualifications

• Minimum 3 years of experience in restaurant and fast-food service.
• Strong GAAP knowledge is advantageous.
• Excellent verbal communication skills required.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Manage stock control, purchasing, and orders.
• Ensure compliance with health and safety regulations.

Skills

Management skills

Customer service skills

Problem-solving skills

Organizational skills

Job description

Job Description

DUTIES AND RESPONSIBILITIES

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulationsEnsure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills

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