Store Manager

TFG (The Foschini Group); Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading South African retail group is seeking a Store Manager in Durban who will drive performance, manage a dynamic team, and ensure customer satisfaction. The ideal candidate has a Matric certificate, with a minimum of 3 years of retail experience, including 1 year in a leadership role. Your leadership will inspire the team and ensure effective operational execution, along with adherence to merchandising standards. Competitive compensation and growth opportunities within a vibrant company culture are offered.

Qualifications

• Minimum 3 years retail experience.
• At least 1 year store leadership experience.

Responsibilities

• Drive turnover to ensure achievement of targets.
• Control expenses to maintain budget.
• Manage stock losses to align with company standards.
• Handle people management including recruitment and development.
• Execute in-store merchandising strategies.
• Ensure customer satisfaction through service execution.

Skills

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Initiates Compelling Sales Conversations

Knows the Buying Influences

Leverages Digital Communications with Customers

Manages Resistance

Managing the Sales Process

Negotiation & Selling

Planning & Organizing

Policy & procedures

Strategic Sales Planning

Leadership

Education

Matric certificate

Job description

Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About The Team

Relay Jeans

Relay Jeans is a South African speciality denim lifestyle brand. The brand is renowned for its youthful, on-trend products and specialist denim store experience. Relay Jeans are made from only the highest quality denim and are designed for comfort and style.