Store Manager

Lucky Bread Company; Pretoria; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A local bakery chain is seeking a dedicated Store Manager in Pretoria. The ideal candidate will have at least 3 years of experience in restaurant or store management, with strong leadership and customer service skills. Responsibilities include overseeing daily operations, managing budgets, and ensuring excellent service standards. The role demands a detail-oriented individual who is comfortable in a fast-paced environment. Interested candidates should send their CV and references to the provided email address.

Qualifications

• Minimum 3 years’ experience as a Restaurant/Store Manager.
• Proven ability to lead a team and deliver excellent customer service.
• Strong interpersonal, communication & problem-solving skills.

Responsibilities

• Provide warm and attentive service to customers.
• Oversee and coordinate daily store operations.
• Monitor budgets and meet food cost targets.

Skills

Leadership

Customer Service

Problem-solving

Communication

Time Management

Attention to Detail

Tools

Microsoft Office

Job description

Are you a natural leader with a passion for hospitality? Lucky Bread Company is looking for a Store Manager to join our team!

Minimum Requirements

• Minimum 3 years’ experience as a Restaurant/Store Manager
• Strong interpersonal, communication & problem‑solving skills
• Own reliable transport
• Proven ability to lead a team and deliver excellent customer service
• Front‑ & back‑of‑house experience essential
• Consistent adherence to company processes, policies, and procedures
• Clear communicator with active listening skills
• High attention to detail and accuracy
• Comfortable working in a fast‑paced, dynamic environment
• Well‑organised with strong time management skills
• Confident working with numbers and basic reporting (Microsoft Office)

Customer Service

• Provide warm, attentive service.
• Proactively handle customers with empathy and find quick, lasting solutions that prioritise satisfaction.
• Ensure all customer feedback—regardless of where it comes from—resolved within 24 hours.
• Maintain excellent service standards while meeting productivity and operational targets.

Staff Management (Operations)

• Stock takes and Stock monitoring
• Food cost targets are being met
• Forecast and plan for stock needs, including goods, kitchen tools, and cleaning supplies.
• Oversee and coordinate smooth daily operations
• Supervise team.
• Time Management evaluation
• Performance reviews and provide feedback

Budgets

• Monitor budgets and stock control
• Stock takes and Stock monitoring
• Food cost targets are being met

Additional Criteria

• Demonstrated success in managing and developing teams
• Flexibility to work across varying shifts, with rosters adjusted based on operational needs
• Send CV and contactable references to [e-mail]