Store Manager

Cash Crusaders Retail (Pty) Ltd; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent retail company is seeking a Store Manager in Cape Town, South Africa. This role involves driving store performance, ensuring exceptional customer experiences, and managing staff effectively. Candidates should have proven retail management experience, strong leadership skills, and a passion for customer service. Working hours include weekends and public holidays. Join a high-performance environment focused on operational excellence and customer satisfaction.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.
• Target and results-oriented mindset.
• Passion for customer service and retail excellence.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion.
• Ensure consistent implementation of merchandising standards.
• Attract and retain a strong customer base.
• Oversee inventory controls and stock management.
• Ensure exceptional customer experiences.
• Lead by example in a customer-first culture.
• Train, develop and motivate staff.
• Ensure adherence to company policies.

Skills

Proven retail management experience

Strong leadership skills

Excellent communication skills

Organisational skills

Target-oriented mindset

Passion for customer service

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays