Store Leader: Drive Sales, Lead Team & Customer Experience

TFG (The Foschini Group); Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading South African retail group is seeking a Store Manager in Durban who will drive performance, manage a dynamic team, and ensure customer satisfaction. The ideal candidate has a Matric certificate, with a minimum of 3 years of retail experience, including 1 year in a leadership role. Your leadership will inspire the team and ensure effective operational execution, along with adherence to merchandising standards. Competitive compensation and growth opportunities within a vibrant company culture are offered.

Qualifications

• Minimum 3 years retail experience.
• At least 1 year store leadership experience.

Responsibilities

• Drive turnover to ensure achievement of targets.
• Control expenses to maintain budget.
• Manage stock losses to align with company standards.
• Handle people management including recruitment and development.
• Execute in-store merchandising strategies.
• Ensure customer satisfaction through service execution.

Skills

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Initiates Compelling Sales Conversations

Knows the Buying Influences

Leverages Digital Communications with Customers

Manages Resistance

Managing the Sales Process

Negotiation & Selling

Planning & Organizing

Policy & procedures

Strategic Sales Planning

Leadership

Education

Matric certificate

Job description

A leading South African retail group is seeking a Store Manager in Durban who will drive performance, manage a dynamic team, and ensure customer satisfaction. The ideal candidate has a Matric certificate, with a minimum of 3 years of retail experience, including 1 year in a leadership role. Your leadership will inspire the team and ensure effective operational execution, along with adherence to merchandising standards. Competitive compensation and growth opportunities within a vibrant company culture are offered.