Specialist : Service Billing and Payment X4

SITA SOC; Centurion; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A leading technology service provider in Gauteng is looking for a Specialist in Service Billing and Payment. This role involves managing billing operations, ensuring compliance with contractual obligations, and delivering accurate financial reporting. Candidates should have a minimum of a National Certificate and at least 3–4 years of experience in IT service billing or financial operations. Strong knowledge of billing systems and SLA requirements is essential for success in this role.

Qualifications

• Minimum 1–2-year National Certificate in relevant discipline or accredited specialised courses.
• 3–4 years in IT service billing, payment processing, or financial operations.
• Experience with SLA-linked billing, reconciliation, and reporting.

Responsibilities

• Manage service billing and payment operations.
• Provide accurate financial reports and analytics.
• Ensure compliance with SLA and contract requirements.

Skills

Service Billing Management

Financial Reporting

Stakeholder Engagement

Compliance Oversight

Education

National Certificate in relevant discipline / NQF level 5

Tools

ITSM tools

Billing systems

Job description

Job title: Specialist : Service Billing and Payment X4

Job Location: Gauteng, Centurion

Deadline: December 03, 2025

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Purpose of the job

• Provides specialized support in service billing, payment reconciliation, and financial governance of IT services.
• Ensures accurate billing, compliance with contractual obligations, and timely resolution of payment‑related issues.
• Supports SLA compliance by monitoring billing performance and reporting insights to consultants and management.

Key Responsibility Areas

• Service Billing & Payment Management.
• Financial Reporting & Analytics.
• SLA and Contract Alignment.
• Risk & Compliance Oversight.
• Stakeholder Engagement & Communication.

Qualifications and Experience

• Minimum : 1–2-year National Certificate in relevant discipline / NQF level 5 or accredited specialised courses.
• Experience : 3–4 years in IT service billing, payment processing, or financial operations, preferably in ICT or service management environments.
• Experience with SLA‑linked billing, reconciliation, and reporting.
• Familiarity with ITSM tools, billing systems, and governance frameworks.

Technical Competencies Description

• Knowledge of service billing processes and IT financial management; understanding of contract and SLA obligations affecting billing and payments; ability to reconcile financial transactions and resolve discrepancies.
• Knowledge of regulatory and statutory requirements for payments and billing (e.g., VAT, POPIA data handling for payment info); understanding of reporting and dashboard tools for performance monitoring.

Deadline: 26th November, 2025