Spanish Speaking Customer Service Consultants

Mass Markets; Cape Town; Remote; ZAR 20,000 - 30,000; Full time

Job summary

A leading BPO company is seeking a Spanish Speaking Customer Service Consultant to provide excellent service to Spanish-speaking customers. Responsibilities include answering inquiries, troubleshooting, and promoting products. Candidates should possess strong communication skills and previous customer service experience. The position requires working hours aligned with the United States time zone. Competitive compensation and benefits offered.

Benefits

Annual Leave

Health Benefits after probation

Career Growth Opportunities

Paid Training

Positive Work Environment

Casual Dress Code

Qualifications

• Must have access to a stable internet connection with a minimum of 100 Mbps speed.
• Experience in customer service, sales, or a similar role required.
• Ability to listen attentively and address customer concerns promptly.

Responsibilities

• Provide accurate responses to customer inquiries in Spanish.
• Resolve customer complaints and technical issues.
• Document customer interactions in the company’s system.

Skills

Fluent Spanish speaker

Excellent verbal communication

Customer service experience

Strong organizational skills

Education

Grade 12

Tools

CRM systems

Job description

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a dedicated and motivated Spanish Speaking Customer Service Consultant to join our team. In this role, you will provide outstanding service to Spanish-speaking customers, assisting them with their inquiries, orders, technical support, or concerns. You will act as a key point of contact for Spanish-speaking clients, ensuring clear communication and a high level of satisfaction.

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Provide accurate, timely, and friendly responses to customer inquiries via phone, email, chat, or other communication channels in Spanish.
• Address and resolve customer complaints, technical issues, and inquiries, ensuring clear and effective communication.
• Assist with product information, order statuses, billing inquiries, returns, and troubleshooting.
• Actively engage with Spanish-speaking customers to promote products and services, upselling when appropriate.
• Process sales orders, payments, and returns in a professional and efficient manner.
• Accurately document customer interactions and transactions in the company’s system.
• Report recurring issues or customer feedback to improve services and products.
• Work closely with team members, including other bilingual agents, to ensure consistent service across all communication channels.
• Provide feedback to management on customer needs and expectations to improve customer satisfaction.
• Other responsibilities may be assigned as needed.

Candidate Qualifications

• Grade 12
• Previous experience in customer service, sales, or a similar role.
• Fluent Spanish speaker with excellent verbal and written communication skills.
• Ability to listen attentively and address customer concerns promptly and effectively.
• Must have access to a stable internet connection with a minimum of 100 Mbps upload and download speed to ensure smooth communication with customers.
• Comfortable using various communication platforms, including email, chat, and CRM systems.
• Strong organizational skills with the ability to manage multiple tasks at once.
• A patient, friendly, and empathetic demeanor, willing to go the extra mile to ensure customer satisfaction.

Compensation & Benefits

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We offer a variety of benefits that go beyond salary. Our team members enjoy:

• Annual Leave: Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits: After probation, employees qualify for Medical Insurance, including basic care and emergency services.
• Career Growth: Internal promotions and clear pathways for advancement.
• Paid Training: Gain valuable skills while earning a salary.
• Positive Work Environment: Collaborative, team-oriented culture.
• Casual Dress Code: Relaxed dress policy.

Compensation & Benefits that Fit Your Life MCI tailors offerings to fit the needs of our diverse team across locations. Benefits may vary by geography, but the focus remains on rewarding effort, growth, and a valued work environment.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment and is largely sedentary. The employee will sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks and may lift up to 40 pounds.

Conditions of Employment

• All MCI Locations: Must be authorized to work in the country where the job is based.

Subject to program and location of the position:

• Must be willing to submit to up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. If accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

At MCI, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. We maintain a work environment free from discrimination and treat all employees with dignity and respect. We comply with laws regarding equal opportunity and provide reasonable accommodations for qualified employees with protected disabilities where required by law.

About MCI (Parent Company)

MCI helps customers take on their CX and DX challenges differently, delivering industry-leading BPO, staff augmentation, contact center services, and IT needs. MCI has ten BPO facilities across multiple regions and employs 10,000+ people with numerous client partners.

The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. You may be asked to perform other duties, and performance will be evaluated accordingly. The employer reserves the right to revise this description at any time. This description is not a contract for employment, and either party may terminate employment at any time, for any reason.