Solution Strategist

Rmb - Rand Merchant Bank; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading financial services institution in Johannesburg seeks a Future Solution Strategist to enhance client engagement and develop tailored banking solutions. The successful candidate should possess a BEng degree, over 5 years of experience in service strategy, and strong leadership abilities. This full-time role involves managing client relationships and influencing product development to achieve strategic objectives. The position aims to drive sustainable impact while promoting ethical practices within the banking sector.

Qualifications

• Minimum 5 years' experience in a similar environment.
• Proven experience in service operations within the financial services industry.
• Strong understanding of client-facing technologies.

Responsibilities

• Build professional relationships with stakeholders and clients.
• Lead conflict resolution efforts and strategic decision-making.
• Manage product development priorities based on client needs.

Skills

Service strategy

Leadership

Digital banking platforms

Analytical skills

Cross-functional team management

Education

BEng or equivalent degree

Job description

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Job Description

Hello Future Solution Strategist!

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our proud heritage, strong ethics and philosophy of Traditional values, innovative ideas, it's the magic of our people and culture that sets us apart.

Now it is time to imagine your next move with South Africa's number one employer in Financial Services for

, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

The role entails liaising closely with clients to influence and enable them to derive optimal benefit from the full functionality of our solutions suite.

Responsibilities

Initiate dialogue to build professional working relationships with all stakeholders displaying excellent abilities to listen, advise, influence, negotiate, and present at all levels

Lead and facilitate difficult conflict situations into consensual agreements

Integrate opinions and information provided by various sources to make strategic decisions

Adapt communication styles to meet the needs of different audiences

Continuously scan the industry to identify opportunities to create strategic partnerships with key individuals and bodies

Find opportunities to leverage relationships and promote knowledge-sharing ideas and insights

Understand the client or potential clients' business processes, system requirements, banking needs and key strategy

Perform needs analysis as the client interface and facilitate client workshops

Understand traditional and non-traditional competitor offerings and strategies

Understand international best practices and behavioural trends in corporate environments

Understand the assigned market sector and segment

Be the coverage contact person for products

Understand important aspects of products, such as functionality, shortcomings, benefits for clients, operational support processes and the new product pipeline development

Provide prioritised and detailed client requirements to product houses

Ensure that marketing collateral is up to date and available for all to use (brochures, MS Word content, PowerPoint slides)

Design the implementation plan and coordinate the rollout with the client BU specialists and Service Managers

Manage solution design client engagement and client interface using project management disciplines

Design, develop, and implement banking solutions that meet and exceed client needs in consultation with the FirstRand products house

Influence product development priorities based on strong business cases

Project-manage the onboarding of clients using complex solutions in conjunction with the relationship, product and service teams

Coordinate the client documentation, SLAs, legal agreements, new processes to be implemented, training and testing or piloting internal and external communications and change management

Respond to complex solicited and unsolicited RFPs, and proposals using professional high-quality presentations and documentation

Collate client presentations, generic proposals and tender-specific responses

Coordinate stakeholder engagement to solicit content and input

Be the liaison between legal compliance and pricing

Create end-to-end value propositions that include current and new product and solution sets, pricing, service and channel delivery model that meet current and anticipated future client needs

Provide input and guidance on pricing as part of the solution

Understand the new product commercialisation roadmap and strategic innovations taking place across the bank

Design integrated and bank-wide solutions that apply hook-and-honeypot thinking and achieve increased market share, share of wallet and revenue diversification

Demonstrate pride in the organisation's brand, services and products by consistently delivering on the brand's promise

Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained

Stay relevant and up to date with legislation and new developments

Maintain a positive attitude and respond openly to feedback

Handle stress in ways that do not negatively impact others

Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards

Take ownership of personal career development, leveraging formal and informal opportunities

Read situations and organisational realities

Set aside personal agenda for the greater good

Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices

Share debate and communicate learnings

Flag and debate issues constructively

Promote a friendly cooperative climate

Qualifications

BEng.

Degree or equivalent

Minimum 5 years' experience in a similar environment

Proven experience in service strategy, service operations, or leadership roles in the financial services industry

Expertise in service strategies, service design, and innovation in financial services

Strong understanding of digital banking platforms and client-facing technologies

Exceptional leadership skills with experience managing cross-functional teams

Proven ability to lead service improvement projects and initiatives

Strong analytical skills, with experience in using data to inform strategic decision-making

Job Details

Take note that applications will not be accepted from 27 / 11 / 25 onwards; kindly submit applications ahead of this closing date.

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.

Candidates may disclose their disability information on a voluntary basis; the Bank will keep this information confidential unless required by law to disclose it to other parties.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Business Development and Sales; Banking

Location

Johannesburg, Gauteng, South Africa – Johannesburg Metropolitan Area

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