Software Developer ServiceNow

nedbank; Johannesburg; On-site; ZAR 60 000 - 80 000; Full time

Job summary

A financial services provider in Johannesburg is looking for a Software Developer with expertise in ServiceNow, focusing on HR Service Delivery capabilities. The role involves designing, configuring, and implementing HRSD modules to enhance employee experiences. Ideal candidates have 3-5 years of experience, strong problem-solving skills, and knowledge of HRIS systems. This position requires a self-driven individual who thrives in agile environments and excels in delivering customer service.

Qualifications

• 3-5+ years’ experience developing on ServiceNow, with 2+ years focused on HRSD/ITSM.
• Experience with HRSD Implementation preferred.
• Completed ServiceNow Certifications highly regarded.

Responsibilities

• Design and implement ServiceNow HRSD modules.
• Integrate ServiceNow with HRIS/HCM systems.
• Maintain technical documentation like design specs and flow maps.

Skills

ServiceNow Development

Agile Methodologies

Communication Skills

Problem-Solving

Education

Bachelor's degree in Mathematics, Engineering, Information Systems or related field

Professional Qualifications/Honour’s Degree

Tools

ServiceNow

REST/SOAP APIs

Agile/Scrum

Job description

Software Developer: Service Now Req - 141871

Closing Date: 3 February 2026

Job Family

Information Technology

Application Development

Manage Self: Technical

Job Purpose

We are hiring a ServiceNow Developer to be responsible for designing, configuring, developing, and implementing HR Service Delivery (HRSD) capabilities within the ServiceNow platform to streamline our HR processes and enhance employee experiences. This role requires an organized, self-driven person who can thrive working alone or in a team and can quickly adjust to changing priorities. The ideal candidate has a solution-focused mindset, is enthusiastic about technology, loves providing excellent customer service, and works well under pressure

Job Responsibilities

Solution Design & Configuration:

• Configure and customize HRSD modules: HR Case Management, Employee Center, HR Knowledge, HR Services Catalog, Lifecycle Events, Document Management, and COE (Centers of Excellence) data structures
• Design and implement record producers, catalog items, UI policies, client scripts, business rules, Flow Designer flows, reporting and IntegrationHub actions
• Build Journeys/Lifecycle Events for onboarding, offboarding, transfers, and other employee milestones

Development & Integration:

• Integrate ServiceNow HRSD with HRIS/HCM systems (e.g. SAP SuccessFactors, SAP s/4HANA, Ariba), identity platforms, document e-signing, and case intake channels via IntegrationHub, MID Server, and REST/SOAP
• Implement role-based access controls (RBAC), security constraints, and contextual security for HR data

Platform Governance & Quality:

• Adhere to platform governance, update set strategy, source control, naming conventions, and coding standards
• Conduct unit testing, peer reviews, and support UAT with HR stakeholders
• Maintain technical documentation (design specs, data models, flow maps, runbooks)

Operations & Support:

• Troubleshoot incidents and defects; perform root cause analysis and propose preventive measures
• Optimize performance (queries, indexing, ACLs) and ensure platform health across HRSD applications
• Support release management, regression testing, and upgrade readiness (e.g. versions: Washington, Zurich, etc.)
• Work in Agile/Scrum teams, contributing to backlog refinement, estimation, sprint planning, demos, and retrospectives
• Partner with Product Owners, HR SMEs, ITSM teams, and security/compliance to align solutions with business outcomes
• Provide enablement to HR practitioners on case handling, knowledge authoring, and service catalog usage

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualifications

• Bachelor’s degree in mathematics, engineering, information systems, or a related field
• Completed ServiceNow Certifications (preferably)

Maximum Experience Level

• 3-5+ years’ experience developing on ServiceNow, with 2+ years focused on HRSD/ITSM/CSM/CMDB
• Knowledge of HRSD Implementation (preferably)
• Completed ServiceNow Certifications (preferably)
• Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
• Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
• Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
• Strong analysis, problem-solving, and decision-making skills

Technical / Professional Knowledge

• IT Data structures
• Application systems
• Agile Development
• System Development Life cycle(SDLC)
• Managing Work
• Quality Orientation
• Initiating Action
• Technical/Professional Knowledge and Skills

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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]