Social Media Customer Experience Executive

Greenlight Planet Inc.; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A renewable energy company in Johannesburg is seeking a Customer Service Executive for social media engagement. The role will involve addressing customer inquiries, engaging with prospects, and representing the company's values online. Ideal candidates will have a Bachelor's degree, minimum one year of experience in customer service, and strong communication skills. The company offers opportunities for professional growth and a dynamic work culture.

Benefits

Professional growth opportunities

Collaborative work culture

Multicultural experience

Qualifications

• Minimum of 1 year experience as a customer service executive with social media experience.
• Ability to speak any of South Africa local languages e.g. Zulu, Sesotho.

Responsibilities

• Monitor and address customer inquiries across social media.
• Provide solutions-oriented assistance to customer needs.
• Engage potential customers through social media interactions.

Skills

Customer-Centric Mindset

Excellent Communication Skills

Proficiency in Digital Tools

Adaptability and Resilience

Partnership Spirit

Education

Bachelors Degree or Higher National Diploma in Marketing

Tools

Zendesk

Ameyo

Job description

A renewable energy company in Johannesburg is seeking a Customer Service Executive for social media engagement. The role will involve addressing customer inquiries, engaging with prospects, and representing the company's values online. Ideal candidates will have a Bachelor's degree, minimum one year of experience in customer service, and strong communication skills. The company offers opportunities for professional growth and a dynamic work culture.