Skills Development Facilitator and South Africa Site Coordinator

HP; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology company is seeking a Skills Development Facilitator and South Africa Site Coordinator. This role involves coordinating skills development initiatives, ensuring compliance with BEE requirements, and providing executive support to the Managing Director. Candidates should have a strong background in project management, communication, and analytical skills, alongside a relevant degree. The position offers full-time employment based in Johannesburg, Gauteng, with responsibilities spanning from operational oversight to strategic planning.

Qualifications

• 4-7 years of work experience, ideally in customer support or sales operations.
• Strong experience in executive-level proposals and presentations.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Coordinate audit requirements for annual skills plan audit.
• Drive preparation and achievement of outcomes for leader meetings.
• Manage and nurture graduate initiatives in partnership with HR.

Skills

Analytical thinking

Process orientation

Communication skills

Project management

Relationship building

Education

Four-year or Graduate Degree in Sales, Business Administration or related discipline

Tools

MS Office Suite

Data analysis tools

Job description

Overview

Skills Development Facilitator and South Africa Site Coordinator m/f – with extended responsibilities of marketing communications and Exec business support/development function.

Job Summary

Skills development facilitator – reporting to HR and Transformation team – responsible for coordinating the audit requirements for HP South Africa Annual Skills Plan Audit. Support the ongoing audit and documentation of all skills development initiatives to ensure compliance with BEE (Broad-Based Black Economic Empowerment) requirements. Develop, update and execute the annual skills development plan aligned with HP South Africa’s business objectives and statutory obligations. Coordinate with training providers, internal stakeholders and the HR team to drive effective learning and development interventions. Prepare and submit all required documentation for BEE verification and external audits. Monitor and report on training spend, participation and outcomes to ensure optimal allocation of resources and achievement of targets. Stakeholders include the Human Resources team, Finance, Facilities Management and external training providers.

Executive Assistance & Communications – reporting to the MD of HP SCA; the role covers functions including business strategy and operations and communications support, managing projects to improve sales processes, generating comprehensive detailed reports and providing support to the sales managers where necessary.

Act as the primary site operations contact for the South Africa Head Office, ensuring smooth day-to-day running of office facilities. A significant portion will focus on communications and the management of logistics/orchestration and project scheduling for business operation in SA, and overall site compliance/planning including interactions with real estate, planning, sustainability and business resource group strategy/participation.

Responsibilities

Requires strong cross-functional collaboration at all levels, excellent communication skills, and the ability to build strategy, articulate objectives and drive execution.

Plan and direct all administrative, financial and operational activities for the Market MD; prioritize critical issues and information to facilitate efficient decision making.

Drive preparation and achievement of outcomes for leader meetings, presentations and internal/external engagement.

Responsible for internal/external communications strategy, planning and calendar of activities.

Analyse and report performance based on strategies and business goals; identify areas that need improvement (e.g., sales productivity reports).

Use data and insights to enable the organization to operate effectively.

Equip the MD to lead effectively in key internal and external executive meetings (definition, storyboarding, communicating needs, gathering information and organizing it in a compelling way).

Serve as an owner for Opex coordination & deployment in partnership with MD/HR.

Manage/nurture the Graduate initiative in partnership with HR.

Undertakes projects aimed at improving sales processes or supporting sales-related initiatives.

• Maintains accurate records and documentation of sales-related activities and customer interactions.
• Generates comprehensive reports and dashboards to provide insights into sales performance and trends.
• Utilizes specialized knowledge to resolve complex order management issues and support critical projects across product lines.

Prepares and communicates issue resolutions for external customers and collaborates with external-facing representatives as needed.

Prepare agendas, minutes, presentations and reports for executive meetings.

Act as a confidential liaison between the Managing Director and internal/external stakeholders.

Draft, review and distribute business correspondence on behalf of the Managing Director, ensuring clarity and consistency in communications.

Coordinate internal communications, circulating company updates, policies and executive messages as required. Evaluate and implement sales support tools and technology to enhance productivity and effectiveness. Ensure that sales processes adhere to company policies, industry regulations and ethical standards.

Support implementation of health, safety and environmental policies and procedures at the site.

Oversee the management of purchase orders, office supplies and vendor relationships.

Proven ability to maintain confidentiality and handle sensitive information.

Education & Experience Recommended

Four-year or Graduate Degree in Sales, Business Administration or any related discipline or commensurate work experience or demonstrated competence. Typically has 4-7 years of work experience, preferably in customer support, sales operations, sales support, people management or a related field, or an advanced degree with 3-5 years of work experience.

Relevant experience including experience in management consulting, business planning & Program/Project Management.

Preferred Certifications/ Competencies

Sales Operations Professional (CSOP)

MS Office Advanced to Expert certification

Presentation skills certification

Preferred training/certification supporting with ETDP SETA (Education Training and Development Practices Sector Education and Training Authority)

Demonstrated knowledge of BEE legislation and skills development compliance in South Africa.

Knowledge & Skills

Strong analytical thinking, analysis, problem solving skills, process orientation and business acumen skills.

High degree of flexibility and the ability to work within a fluid, constantly changing environment.

Demonstrated experience proposing, creating and managing executive-level proposals and presentations.

Highly developed collaboration, relationship building and communication skills.

Ability to influence without authority and experience leading/navigating large cross-functional teams.

Proven ability to work with/influence across all levels and functions within the organization to achieve actionable results through others.

Strong organizational skills and attention to detail and quality of deliverables; demonstrated ability to manage multiple priorities (both long and short term) simultaneously.

Excellent verbal and written communication skills including negotiation and influence skills and group facilitation.

Ability to communicate complex or abstract ideas clearly and succinctly.

Results-Driven: the successful candidate will set priorities, allocate resources, take accountability and achieve results.

Collaborative: the successful candidate will have experience collaborating across a matrix.

Data Analytics: Ability to collect, organize, present and interpret data for purposes of making better, faster and more informed decisions.

Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analysis tools.

Cross-functional capabilities include: Customer Relationship Management, Finance, Invoicing, Marketing/Communications, Merchandising, Project Coordination, Proofreading, Sales Administration, Sales Process, SAP/Vendor management Applications.

Cross-Org Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Impact & Scope

Impacts multiple teams and may act as a team or project leader, providing direction to team activities and facilitating information validation and team decision making.

Complexity

Responds to moderately complex issues within established guidelines.

Job - Sales Operations

Schedule - Full time

Shift - No shift premium (South Africa)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship, sexual orientation, age, disability or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPs EEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal

Required Experience

IC

Key Skills: Experience Working With Students, Google Docs, Organizational skills, Classroom Experience, Data Collection, Materials Handling, Workers\' Compensation Law, OSHA, Special Operations, Team Management, Experience with Children, Supervising Experience

Employment Type: Full-Time

Experience: years

Vacancy: 1

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Skills Development Facilitator and South Africa Site Coordinator m/f • Johannesburg, Gauteng, South Africa