Site & Growth Director - BPO/Call Center

Ithemba Recruitment- Sourcing Top Talent; Durban; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading recruitment firm in Durban seeks a Head of Site to lead and manage the company’s operations. The successful candidate will oversee a large team, ensuring high performance and compliance with industry standards. Key responsibilities include driving site strategy, managing financial performance, and building strong client relationships. With 7+ years in a contact centre and experience managing large teams, this role is critical for the firm's growth and success.

Qualifications

• 7+ years of experience in a contact centre environment.
• Experience in managing over 700 employees in a BPO context.
• Previous experience with high profile clients and SLAs.

Responsibilities

• Lead and manage the company’s site, focusing on growth and performance.
• Ensure compliance with accreditation standards.
• Motivate Senior Managers to achieve Key Performance Indicators.

Skills

Leadership

Client relationship management

Financial management

People development

Education

Degree in a relevant business discipline

Job description

A leading recruitment firm in Durban seeks a Head of Site to lead and manage the company’s operations. The successful candidate will oversee a large team, ensuring high performance and compliance with industry standards. Key responsibilities include driving site strategy, managing financial performance, and building strong client relationships. With 7+ years in a contact centre and experience managing large teams, this role is critical for the firm's growth and success.