Shop Manager

Profile Personnel; East London; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A retail recruitment firm is seeking a Shop Manager for a retail store in East London. The ideal candidate will oversee daily operations, supervise staff, and support sales targets while ensuring excellent customer service. A background in textiles is beneficial, along with 1–3 years of supervisory experience. Willingness to work retail hours is essential.

Qualifications

• 1–3 years retail supervisory or assistant management experience.
• Valid driver’s licence and own vehicle required.
• Basic to intermediate computer literacy.

Responsibilities

• Support the Store Manager in daily operations.
• Supervise retail staff and manage shift planning.
• Ensure compliance with retail policies.

Skills

Strong customer service skills

Communication skills

People-management skills

Education

Matric / Grade 12

Retail or Management qualification

Tools

POS systems

Excel

Job description

Shop Manager required for a retail store based in East London

Requirements

• Matric / Grade 12 (Retail or Management qualification advantageous).
• 1–3 years retail supervisory or assistant management experience.
• Textiles background is preferred, but is not a must.
• Must have a valid driver’s licence and own vehicle.
• Strong customer service, communication, and people‑management skills.
• Knowledge of retail operations including stockroom procedures, merchandising, and POS systems.
• Ability to manage staff performance, address issues, and maintain morale in a busy environment.
• Basic to intermediate computer literacy (POS, Excel, email).
• Willingness to work retail hours, including weekends, public holidays, and shifts.

Key responsibilities

• Support the Store Manager in the full day‑to‑day running of the store.
• Supervise retail staff, manage shift planning, and ensure strong sales‑floor coverage.
• Deliver excellent customer service and handle escalated customer queries professionally.
• Assist with stock control, receiving, replenishment, merchandising, and maintaining visual standards.
• Oversee cash handling procedures, float management, banking, and end‑of‑day reconciliations.
• Monitor store performance, help drive sales targets, and ensure promotions are correctly implemented.
• Maintain store cleanliness, safety, loss prevention, and compliance with retail policies.
• Act as Store Manager in their absence, ensuring smooth store operations.
• Store lock ups.

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.