Services Engagement Manager

Cloudera; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading data technology company seeks a Services Engagement Manager to join its EMEA Professional Services team. You'll engage closely with sales teams to foster strong customer relationships and oversee professional services. Ideal candidates will have extensive experience leading data-driven projects, knowledge of project management methodologies, and a relevant Bachelor's degree. This role supports flexible work arrangements and includes generous benefits, career development opportunities, and a strong emphasis on work-life balance.

Benefits

Generous PTO Policy

Flexible WFH Policy

Mental & Physical Wellness programs

Phone and Internet Reimbursement

Qualifications

• Experience in managing large scale, data driven projects.
• Managing escalations and participating in executive steering meetings.
• Self-starter mentality with collaborative problem-solving skills.

Responsibilities

• Engage closely with sales teams to develop customer relationships.
• Define, scope, and sell professional services portfolio.
• Ensure high-quality delivery for customers.

Skills

Customer relationship management

Project management methodologies

Problem-solving

Data-driven project leadership

Education

Bachelor's degree in a relevant field

Job description

Overview

Business Area: Mid-Senior level

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Job Description: The Services Engagement Manager is a key member of our EMEA Professional Services delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, close out new contracts as well as keep projects on track and on budget.

Responsibilities

• Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business
• Define, scope and sell our professional services portfolio
• Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk
• Work with our Project Management Office (PMO) to provide oversight for the services engagement with our customers, acting as the primary point of escalation and ensuring that our Customers are experiencing high quality delivery
• Occasionally manage services engagements directly
• Input into the planning and forecasting of our resourcing profile
• Work directly with Customer to ensure alignment of Cloudera tasks/activities
• Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering

We’re Excited About You If You Have

• Excellent experience in leading scoping, selling and delivering large scale, data driven projects
• Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
• Knowledge of software implementation and project/program management methodologies
• Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company
• Self-starter mentality and collaborative problem solver
• Ability to travel up to 20%
• Bachelor's degree in a relevant field of study or equivalent work experience

This role is not eligible for immigration sponsorship.

What you can expect from us

• Generous PTO Policy
• Support work life balance with Unplugged Days
• Flexible WFH Policy
• Mental & Physical Wellness programs
• Phone and Internet Reimbursement program
• Access to Continued Career Development
• Comprehensive Benefits and Competitive Packages
• Paid Volunteer Time
• Employee Resource Groups

EEO/VEVRAA

#LI-ND3

#LI-Remote