Servicer Desk Analyst

Communicate Ct; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A tech services company in Cape Town is seeking a Service Desk Analyst to manage IT incidents and provide desktop support. As the IT first responder, you will ensure smooth operations by resolving issues ranging from software bugs to hardware troubles. This full-time position values professionalism and strong communication skills, requiring experience in IT service management. You will play a key role in maintaining a clean tech environment and supporting both head office and remote teams.

Qualifications

• Experience in IT service management (IC).
• Knowledge of troubleshooting across hardware, software & networks.
• Comfortable with ticketing systems and remote support tools.

Responsibilities

• Manage and resolve IT tickets and incidents.
• Provide desk-side support with professionalism.
• Maintain and document IT asset inventories.

Skills

Editorial

English

Communication

Dos

Journalism

Tools

Windows 10/11

Microsoft 365

Active Directory

Remote support tools

ITIL

Endpoint security basics

Job description

Service Desk Analyst

Ever felt like the unsung hero of the tech world – the one who quietly sweeps up broken logins, spills of corrupted files and the occasional printer tantrum. Our client is looking for a Service Desk Analyst who is ready to roll up their sleeves and mop up the mess digitally speaking. This is your chance to be the IT Janitor, the first responder, the fixer – the one who keeps the tech floors squeaky clean and the systems humming.

Daily Responsibilities

• Scrubbing through tickets and incidents like a pro (ITIL-style)
• Wiping down desktops laptops mobile devices and peripherals
• Unclogging network bottlenecks and flushing out software bugs
• Sanitizing user accounts (AD Microsoft 365) and permissions
• Dusting off enterprise apps (MS Office Teams Outlook VPN)
• Polishing up new hire setups, imaging, configuring and deploying
• Keeping the IT asset inventory spotless and up to date
• Documenting fixes and procedures so others don’t make the same mess
• Providing desk‑side support with a smile and a metaphorical mop

Tools

• Windows 10/11 Microsoft 365 Active Directory
• Ticketing systems (you know how to sweep through queues)
• Remote support tools (TeamViewer AnyDesk)
• VoIP & video conferencing (Zoom Teams Rooms)
• ITIL know‑how (Incident, Request, Change)
• Endpoint security basics
• Strong troubleshooting across hardware, software & networks

Why You’ll Shine Here

• You’ll be the go‑to for keeping IT spotless
• Work on head office projects and support remote teams
• Flexibility for on‑call rotations and critical rollouts
• A team that values professionalism, confidentiality and a clean tech environment

Requirements

• Required Experience: IC

Key Skills

• Editorial
• English
• Communication
• Dos
• Journalism

Employment Type

Full‑Time

Experience

years

Vacancy

1

Contact

Ready to clean up the chaos? Contact Seth Hickley at emailprotected or call. Quote Ref: CTI005851.